2004 Archive

4 Star Review

Thursday, November 11, 2004

This month we see fantastic 4 star review of our website within New Media Age by journalist Suzie Harwood. Quoting zero technical problems and being "easy to navigate", Suzie concludes that "Joke.co.uk offers a good all-round fulfilment service. The site is well designed and easy to use, with a wide range of products. The online tracking service is also a useful feature."

Ian Tomkins, Web Wizard says "It's very difficult to achieve 5 out of 5 star reviews and our 4 star rating is most welcomed. We continually strive to ensure the user interface of the website and customer experience remains as simple as possible, especially for novice or new visitors."

New Parcel Tracking System Launched

Tuesday, July 6, 2004

With the busy period of Halloween and Christmas falling upon us soon, customers will be anxious to know how their orders are progressing. As members, you may already check the process of your order, but from today, you will be able to it's progress via our recommended ParcelForce network.

Nicki Bolton, Customer Services explains "We receive many telephone calls from customers who need to know the status of their order. The answer to the majority is that the parcel has been delivered and left with a neighbour. You may now check for yourself at any time, day or night, the status of your consignment progress. Simply visit the order status page and enter your order number."

Shop With Confidence

Saturday, June 26, 2004

Backed by the Government and supported by major retail websites such as Tesco, Royal Mail, B&Q, The AA, Argos and Boots, ISIS (Internet Shopping Is Safe) is a keystone in the bridge of trust between online retail shops and shoppers.

Mark Lewis, Managing Director explains "We receive many telephone calls from customers who are afraid to use their credit card online because of security concerns of the Internet, however they are happy to give their details over the telephone. The issue is, how do you know that we or any other online retailer is trustworthy? Furthermore and although Privacy Policies are important, how can you be assured that your personal data is safe? These are just two of the many concerns that you may have about buying online.

With our accreditation into the ISIS scheme, you can be assured that our VAT, Data Protection, similar company credentials and business practices have been checked and approved. We invite you to check our validity now for your peace of mind and comfort so that you can be assured that Internet Shopping Is Safe with Joker's Masquerade and you may buy confidence."

New Web Site & Stock System Launched

Tuesday, May 4, 2004

Last Friday was an ideal example where a customer telephoned Jokers' Masquerade in a crisis. She had ordered two items from a competitive online retailer on the Monday for a party on Saturday. She was informed late on the Thursday by her retailer that "the item has not been delivered on today's order" by their supplier. Not only this, arriving on the Friday was the second costume, dispatched as a completely different item as replacement, at a lower value item and given a differential refund. Not what she wanted at all. As in previous instances, Jokers' Masquerade were able to supply her with the two required costumes and have them delivered from stock on the Saturday.

Mrs Price, South Wales states "My partner & I wanted to go to the party dressed as Little Red Riding Hood and the Big Bad Wolf. After being told by the people we ordered from previously that the wolf costume has not been delivered, we found and telephoned Jokers' Masquerade on the Friday in a panic. After confirming the wolf was in stock, we placed the order for a guaranteed Saturday delivery. Later that Friday morning a parcel arrived from the previous company with the wrong Red Riding Hood costume, a poor quality item sent as replacement and not what I wanted. A quick telephone call to Jokers' Masquerade and the Red Riding Hood costume was added to the order. Both costumes were received first thing on Saturday morning as promised and in plenty of time for us to get ready for the party. Jokers' Masquerade certainly got me out of a pickle. We thank you and I will recommend your company any day. "

Mark Lewis, Managing Director explains "This 'carry on' is typical within our online space and customers like you, are being let down. Some online retailers entice products for sale, sometimes at Sale prices, when they are not in stock and indeed sometimes, have even been discontinued by suppliers."

What the new Jokers' Masquerade system will do is allow customers to place an order in confidence, alerting customers should an item be awaiting a supplier delivery with an estimated delay timescale, or indeed advising if it is out of stock for the immediate future. The benefit to the customer is that they can be fully appraised of product availability to make appropriate purchase decisions and not be let down at the last minute.

Nicki Bolton, Customer Services concludes "If you know something is out of stock at the point of purchase, you will likely make a decision for something else. How frustrating it is to allow an online retailer to accept your order and let you down at the last minute under the guise of 'Contract Acceptance'. Granted we get it wrong sometimes in a very small minority of instances as systems and processes can sometimes let us down, however now and with our new web site with integrated stock control, it will allow you to place an order online with the confidence that your costume is in stock and can be processed for immediate shipping."

Global Manufacturer UK Preferred Retailer

Monday, April 19, 2004

Rubies Masquerade is one of the largest fancy dress costume and accessory manufacturers in the world, supplying a huge selection of non-licensed and licensed costumes including Harry Potter™, Lord of the Rings™, Star Wars™, Batman & Robin™, Superman™ & Power Rangers™. Rubies Masquerade have seen incremental growth of the UK market over the past four years with additional routes to market expanding.

Jokers' Masquerade is a dedicated online retailer offering a wide and expanding portfolio of traditional and unusual ideas for fancy dress. Jokers' Masquerade cater for children and adults alike with an emphasis on customer service and efficient delivery services.

Phil Mitchell, UK Product Manager at Rubies explains "We have seen Jokers' Masquerade grow with us over the past 18 months to offer a quality of service that we praise."

Mark Lewis, Jokers' Masquerade Managing Director concludes "We are ecstatic, this is a fantastic accolade and testimonial to our business ethos. Rubies have a wonderful selection of merchandise which we continue to include within our expanding portfolio. We cherish this relationship and will ensure we meet all expectations."

New Parcelforce Delivery Services

Monday, March 8, 2004

Today sees ParcelForce WorldWide taking the wheel in providing a speedy and efficient delivery service for customers of Jokers' Masquerade. Not only can we now offer a money back guarantee for next day and two day delivery services to the UK and Europe, all consignments are fully traceable and have up to £150.00 compensation for loss or damage. With 24 hour Next Day services and 48 hour two day services plus a 48 hour guarantee to many European destinations, you could not be in safer hands. With Signature Optional or Signature Mandatory services, parcels can be left with any neighbour or safe location to ensure receipt by your required date. In addition, any ParcelForce option is escalated within Jokers' Masquerade for immediate processing.

Mark Lewis, Managing Director comments "We have seen a dramatic increase in demand again last year from customers who require a fast order process service and carrier service. Unlike similar online retailers in our space, our stocks are plentiful and with this new service, we can deliver your orders quicker than ever before. Previous customer testimonials prove that we already offer a speedy service, but from today, we will be faster."