New Web Site & Stock System Launched
Last Friday was an ideal example where a customer telephoned Jokers' Masquerade in a crisis. She had ordered two items from a competitive online retailer on the Monday for a party on Saturday. She was informed late on the Thursday by her retailer that "the item has not been delivered on today's order" by their supplier. Not only this, arriving on the Friday was the second costume, dispatched as a completely different item as replacement, at a lower value item and given a differential refund. Not what she wanted at all. As in previous instances, Jokers' Masquerade were able to supply her with the two required costumes and have them delivered from stock on the Saturday.