Customer Reviews

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It gives us a great feeling to know we meet our customers' expectations. Here are a selection of comments from our customers over the past 12 months who have taken the time to drop us a line and give their own Jokers' Masquerade review.

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Jokers' Masquerade
Abscissa.Com Limited
Union House
Kennet Side
Newbury
Berkshire
RG14 5PX
UNITED KINGDOM

S Felstead, North Yorkshire - April 2012
"Thought service was excellent and 5 star. My parcel arrived within 2 days"
D Lord, Lancashire - April 2012
"Thank you for my outfit! It arrived this morning, in perfect timing for my brothers 30th birthday party this weekend. I'm over the moon with it. Your website is by far the best fancy dress one I've come across!"
T Parr, West Yorkshire - April 2012
"Prompt delivery, and I very satisfied with the product."
K Ferguson, Glasgow - April 2012
"I Received my items today and am really happy with the order. Quality service and would definitely use Jokers' Masquerade again. I will highly recommend you to others"
J Watson, Essex - April 2012
"We received our parcel yesterday afternoon. Thank you very much for your excellent service and the costumes are brilliant."
C Parlane, Hampshire - March 2012
"I want to say thanks for the brilliant service, picked my daughters costume up by the click and collect, well done."
A Wright, West Midlands - March 2012
"I would just like to take this opportunity to let you know what a great service you provide. I am also more than happy with the quality of the costumes and will continue to use your company for future fancy dress events."
T Webb, Essex - March 2012
"I write to express my appreciation of the excellent way in which my recent orders were handled. The orders were handled very promptly, the delivery was very efficient and I was very pleased with the quality of the ordered items. Sadly, these days excellent service is not the norm and I wish your company every success which, on the basis of my experience, is no more than you deserve."
M White, South Tyneside - March 2012
"I had to return an item for a replacement, something I normally dread doing with online purchases as it usually takes ages to sort - but my experience with yourselves was absolutely top notch and hassle free. I really could not be happier with the service received!"
A Masero, Wiltshire - March 2012
"The Gruffalo costume came today and I have an extremely happy 4 year old! Great product at a reasonable price. Quick delivery. Fits average 4 year old perfectly."
J Mehta, Middlesex - February 2012
"I can't believe how efficient your dispatch service is. I only ordered a fancy dress costume yesterday afternoon and it was ready for collection first thing this morning. The costume was for my son for World Book Day and he was so happy that the costume he wanted arrived so quickly. Thank you for such fantastic and excellent service and for making my son happy."
T Deverill, Nottinghamshire - February 2012
"The 70s disco diva dress is brilliant, the service was fast and efficient and I'm more than happy. Many thanks."
S Mallon, East Sussex - February 2012
"I've recently ordered a costume, what a fabulous service you have, I was so impressed with the fast and convenient delivery time and ease of ordering off your website. I am also very pleased with the quality of the products, they are brilliant!"
J Nicholls, Leicester - February 2012
"My order arrived today. I had a text on my phone this morning when I got up and your parcel was already on the doorstep. Amazing! My son is thrilled, thank you."
S Salter, Tyne & Wear - February 2012
"I ordered my 70's outfit yesterday and it arrived as promised today, I love it too, fantastic website and service. I know where I will be looking in future when I go to a fancy dress do."
C Johnston, Surrey - February 2012
"I ordered a Wicked Witch of the West costume for my daughter to wear on book day at 9pm on Monday night, as it was so last minute I didn't hold out much hope that it would arrive in time for Thursday. However, I received a text at 8am on Wednesday to say it had been delivered! It made my daughters day and she said it's the best outfit she's had for book day :) Great outfit, great service, happy daughter !! I'll be recommending your site to my family and friends "
L Jacobson, Hertfordshire - January 2012
"I have successfully managed to collect my parcel using your 'click and collect' service. I just wanted to take the time to say that I have received a truly excellent service from your company. The staff I have spoken to have been absolutely delightful and very helpful."
J Reid, Bedfordshire - January 2012
"I just wanted to say thank you, I received my order and was very pleased, the costumes look fantastic and my order was delivered on time."
J Copas, Facebook - January 2012
"Received my costume this morning. I love it. Will definitely be ordering from you again."
C Shore, Croydon - January 2012
"Thank you for a prompt and efficient service."
I Gallagher, Shropshire - January 2012
"Easy order, great price and quick delivery. I will definitely use you again and most definitely recommend you! You have restored my faith in internet shopping!"
D O'Brien, Oldham - December 2011
"Just wanted to say thank you for the quick delivery of my Oompa Loompa costume. The costume was exactly like the one shown on your website, much prefer the shorter dungarees & leg covers as they looked more authentic! Quite a few people commented on how I was dressed at a works Christmas party, so much so I won first prize for the best fancy dress!"
G Austin, Location - December 2011
"I have just collected a costume and I would like to thank you all for a fantastic service. Not only is it quick and simple but also fantastic that I am able to collect it. I was really worried about not getting a costume in time for the Victorian day at school and you guys just about saved me!!"
S Cooper, Poole - December 2011
"So impressed with your customer service."
M McLaren, Westgate-on-Sea - December 2011
"Excellent service from ordering to delivery. I will definitely be ordering with you again."
S Soutar, Fife - December 2011
"I would like to say Thank You for the excellent service I have received from Jokers Masquerade. I placed an order for the Deluxe Spiderman Costume with next day delivery on Friday, which shipped yesterday as stated and it arrived TODAY before the guaranteed time!"
B Lewis, London - December 2011
"Thank you very much for the great service you have provided. I can honestly say this is the best service I've ever received when making an internet purchase and wish all companies were as reliable and attentive as yourselves. I'm one of these people who will write a letter of complaint if I feel I've not got the service I deserve and feel it's only appropriate that I give you the highest praise possible for such a high level of customer service. I will be using your site again in the future and will also recommend it very highly to my friends and colleagues."
V Wilson, Newbury - November 2011
"I Just received my order. Fantastic customer service."
A Larkin, Swindon - November 2011
"Hi - I just wanted to say thanks very much for the speedy service. My order has arrived and looks fab! I'll certainly be checking out your website next time I have any fancy dress needs. I'm really impressed!"
P Benzynie, West Malling - November 2011
"Thank you for the excellent service. Ordered 2pm Tuesday, delivery arrived wed afternoon."
C Lovell, County Durham - November 2011
"Fun costume for Children in need ordered yesterday arrived before work this morning. Great service."
M Andrews, Reading - November 2011
"Thank you for your fast and efficient service. I have recommended your site to my friends."
J Aitken, Lanarkshire - October 2011
"A big thanks for the Halloween outfits I ordered. The kids loved them, they were reasonably priced and we had a fast delivery. I Will be sure to recommend your site to my friends. "
B Tonge, Isle of Man - October 2011
"May I just say how impressed we have been with your overall services and products. We are satisfied customers here and we will definitely recommend and use Jokers' Masquerade again."
E Mansueto, Italy - October 2011
"We have now received our parcel and would like to thank you for the outstanding service and fast delivery. Keep up the excellent work."
P Carville, Northern Ireland - October 2011
"Upon placing my order, I received it the next day. Although I did request Next Day delivery, I was surprised that I received it next day as some companies don't guarantee next day delivery for people who live in Northern Ireland. So, upon having received my Halloween costume, I tried it on. I have to give full marks on this. I received what I wanted and it was of great quality too. I now can't wait for Halloween so I can use this."
T Wardle, Cheshire - September 2011
"My Werewolf costume arrived yesterday, I picked it up from post office today. I am very pleased with the service and quality of costume, my son wants one now!"
G Wright, Suffolk - September 2011
"Many thanks, I am really pleased with the costume and a first class service."
S Gough, West Midlands - September 2011
"I have been very pleased with your service, it is outstanding once again. The product was received fast, it was as described and was such a smooth transaction. The postman came early so that was good too."
L Beardsmole, Lancashire - September 2011
"I just want to thank you and say how impressed I have been with your very efficient service. Two days ago I ordered two outfits which were intended for birthday gifts at the weekend. These duly arrived at 10am this morning and I have been kept informed of the progress of the order and the parcel at all times. Both outfits were excellent value for money and I shall have no hesitation in placing orders with you in the future."
P Bryant-Owens, Surrey - September 2011
"Thank you, order received in good condition and in quick time. I shall return in the future."
C Yearwood, London - August 2011
"Thank you for your very efficient service at Jokers' Masquerade. My order came this morning long before I thought it would be here. I will be recommending your site to others needing this kind of service and I will also be ordering from you again in the future."
C Brown, Devon - August 2011
"My order arrived this morning and it is exactly the item shown in the picture!! Thank you for the great customer service and delivery!! It is a birthday present for my nephew and I am sure he will love it!!"
S Harris, York - August 2011
"My order arrived this morning, thank you for such fantastic customer service."
H White, Facebook - August 2011
"Service is so quick and I love my second purchase, thank you."
A Groves, Dublin - August 2011
"Just got my costume today, Thanks a million, I wasn't expecting it so fast. I'm going to a fancy dress party in September and I will be recommending your site."
M McSherry, Perthshire - July 2011
"I ordered a costume from you yesterday morning at 11am and it has arrived first thing this morning. Thank you very much for such a fast and efficient service."
J McMahon, Leeds - July 2011
"A big thank you for taking and delivering my order in record time, this was a mean feat, which you truly excel at."
A Nutting, Leicester - July 2011
"I received my outfit today. Thank you, it's great, fits lovely and looks really authentic, I look forward to wearing it on Saturday."
D Bale, Sheffield - July 2011
"Just to say, as always, thank you for the prompt delivery and efficient service. We will always use your site when fancy dress is needed and recommend you to others."
A Berska, Kent - July 2011
"I received a lovely, perfectly fitting fairy dress today, very speedy delivery, thank-you."
L Eagles, Rochester - July 2011
"I am delighted with the service I received when I placed a last minute panic order for my grandsons birthday. I wouldn'lt hesitate to use them again and recommend them."
C Trueman, Cornwall - June 2011
"Excellent service, I will be using you again and again and recommending you to all my mad party people down here in Cornwall."
R Penney, Lancashire - June 2011
"From the point of contact to delivery of the goods the following day, I found that I was the most cared for customer making, placing and then receiving the order. I congratulate you for the most excellent service you provided, many thanks."
A Pryor, Derbyshire - June 2011
"Quality and value for money is excellent, thank you very much. Excellent service and efficiency from the company. Would definitely recommend you and will be using you again in the future."
D Groundwater, Essex - June 2011
"Many thanks for your prompt dispatch of my recent order. I ordered on Monday evening and received it on Wednesday! I am really pleased with both your service and your product."
L Valentine, Hampshire - June 2011
"Thank you so much for the quick arrival of my costumes. I chose a 'within 3 day' shipping hoping that it would arrive by this Saturday as I've got a 40th party to go to. My items were picked on Wednesday and arrived this morning (Thursday). Fantastic service. Thank you, thank you, thank you."
A Green, Lancashire - June 2011
"Many thanks for your prompt service. Would certainly use you again and recommend you to others."
P McCaig, West Lothian - May 2011
"I just had to email you to congratulate you on your service. I ordered 2 outfits on Friday which I have received this morning. There was no hassle and they were the correct size. Excellent service. I would have no hesitation in recommending your company to any of my friends who are looking for fancy dress."
J Blake, Cardiff - May 2011
"Thank you for my order what a great service you offer will recommend your firm to all family and friends."
C Burton, West Lothian - May 2011
"Fantastic service thank you, my partner even won the fancy hat competition with the Golf Lover's Novelty Hat!"
C Kerr, Dunfermline - May 2011
"Hi Just to say a huge thank you for your prompt delivery of my Sweetie Man costume, which is amazing I may add. I placed my order by phone because I was worried that I may not get it my Saturday, I was told that it would be no problem. How right you were, it arrived this morning at 10.30am ! Considering I only ordered it at 3.45pm yesterday and I was informed by email that it had been dispatched to Royal Mail by 4.11pm, now that's what I call a fab service. Thank you very much I'm telling all my friends for sure."
J Angus, Aberdeenshire - May 2011
"I have now made several purchases from yourselves ahead of a big retro party I am throwing in July for my 50th birthday. I would just like to take this opportunity to thank you for your prompt delivery and responses to my orders which must be the best service I have seen in a long time. That said, I would have no hesitation to recommend you!"
C Bradley, Hampshire - May 2011
"I placed an order with you and received my parcel after only 2 days which I am much more than impressed with. The total service from ordering to delivery was absolutely first class. I was informed by email where my order was and on delivery was exactly what I expected in size style and quality. The outfit was for my husband's fancy dress party in August and I will now be ordering mine from you and also recommending you to anyone who asks. Thank you again for a brilliant service, I defiantly have a smile."
H Carter, Kent - April 2011
"Just a quick email to say how impressed I am with the standard of your service. I ordered my costume late on a Friday afternoon with normal postage and packing. By lunch time on the following day it had been delivered. Excellent, prompt service and great value for money. I would definitely use your site again and have recommended you to my friends."
D Stannard, Saudi Arabia - April 2011
"Wow!! I placed my order with you on Thursday afternoon and received my parcel today (Sunday) in Saudi Arabia - having come through the Diplomatic Bag – amazing!!!"
J Williams, Devon - April 2011
"I have ordered with you previously and the costumes are fab and good quality.I am very impressed with your overall service."
A Hass, France - April 2011
"I was so impressed with your speed of delivering my costumes. It literally arrived in 1.5 days. You have made me and my daughters very happy clients and will re-order and recommend your company to anyone we know that might want costumes."
T Robinson, Belfast - April 2011
"I only placed my order yesterday afternoon and I've got my Fifties Kitty costume already. My 5 year old absolutely loves it and won't take it off."