Email Customer Services on our contact us page.
It gives us a great feeling to know we meet our customers' expectations. Here are a selection of comments from our customers over the past 12 months who have taken the time to drop us a line and give their own Jokers' Masquerade review.
"I was very satisfied with my order. It came in good time looks great on and I'm looking forward to wearing it tonight at an 80s themed fancy dress birthday party!"
"Thank you for my recent order which I collected, the quality was excellent. I have passed on your website to others in my choir as we are doing a World War 2 show in September so I think there will be other orders to follow, many thanks."
"Your customer service was fantastic on every level. Extremely helpful and accommodating. First class service. Well done! "
"Thanks a million for your help! Have a rocking day. Super fast customer service makes me happy!"
"My goods arrived in perfect condition, within the timescale I was given and left in my designated place. Well impressed."
"Very quick and pleasing service!"
"Thank you very much for your prompt and efficient service. I love my sexy Joker costume too thank you! "
"My costumes were great!"
"Fantastic service. My order arrived within 2 days. I was kept informed thoughout. Very impressed. Good customer service."
"Very pleased with my outfit."
"I was really impressed with the information about delivery and the fact I had emails and texts to advise when the package would arrive and when it had been delivered. As I work, I was also grateful that you allowed the parcel to be left at a place of (my) choice. "
"Would like to say THANK YOU for excellent customer service. I am impressed and would recommend your company to all my friends. "
"I placed an order with you on Friday at around 4pm and I'd just like to pass my sincere thanks and gratitude for the professionalism and superb service I received from you. Having been let down by 2 local costume suppliers I found you on the web late Friday afternoon and my costume arrived Saturday morning around 11am as promised. Thank-you for going the extra mile for me and also the brilliant service, very much appreciated."
"I know people can be very quick to email or call to complain, so just wanted to pass on my thanks. I am always very impressed with any items purchased from you and your customer services team are always really friendly and helpful, so thank you."
"Will definitely use again!"
"I would always use your company for any fancy dress needs I may have in the future!"
"Thank you for the quick delivery of my costume, I was very impressed at the service. "
"Just used you guys for the first time, needed a monsters outfit for rugby 7s next weekend. Site was easy to follow, great selection, reasonably priced and fast delivery time. Superb service all round, I will be using your services again as well as recommending."
"Another awesome Jokers' Masquerade costume cheers guys."
"Thank you for the speedy an excellent service I received when ordering 17 costumes off you last week. "
"I would like to comment on your fantastic service. I wore my neon rainbow punk wig last night along with the other fun products I orderd from you. I had lots of compliments! "
"Fab fancy dress. Thanks."
"I ordered two kids costumes from you last night and they've just been delivered! Totally fabulous service! "
"The service I received was first class and delivered promptly. The outfit itself is a flattering fit and nice material. The tee shirt is a little on the short side but adequate. Good value for money. "
"Many thanks for the speed in which you operate and processing the order. I should have found you first before being ripped off by the company I originally went through on Amazon. I now know to come straight to you first. "
"Thank you so much for your excellent services."
"I was impressed with your service and with the goods supplied. I shall recommend your business to friends and hope to use it again in the future. Well done and thank you."
"The customer service received has been fantastic from start to finish. I would definitely order through you again."
"Thank you for processing my order so quickly. No doubt I shall purchase from you in the future as I have previously."
"I would like to tell you how much I like the products that you sell on your website. I've enjoyed dressing up from a young age everything from banana man to a gorilla. I love the fact that you are keeping the dressing up scene going and enabling (me) to continue with the passion that I've had since I was a young boy."
"I enjoyed wearing the morphsuit!"
"Fantastic!!!!!!!!! Totally the business, fitted perfectly!"
"Great service - goods arrived very quickly, thank you. Merry Christmas."
"Thanks for a brilliant service."
"Excellent service, was pleased with all 3 outfits ... Very impressed."
"Your website is easy to use. I found what I wanted quickly and making payment was simple. You emailed me to confirm order, processing and dispatch and the parcel arrived earlier than expected. It's good to receive such a high quality service these days."
"Thank you for your prompt service and excellent after sales service. "
"Can't fault your service. Second to none. "
"Many thanks for your assistance and quick response. Great service as always."
"My character was a big hit! If I'm ever in need (of a costume at short notice) again, I won't hesitate to call on You!"
"The outfit is lovely and it looks amazing!"
"What service! My order arrived much earlier than expected in great packaging. The item is great, my little boy is going to love it. Will definitely shop with you again. "
"My pirate costume is value for money, just love it. Had quick and speedy delivery just, which is jus as well because I leave everything to the last minute."
"I am extremely impressed with the efficiency and speed of your service. "
"Would just like to say thank you for your excellent service. I received my order on time. The text message updates were very useful. I'll definitely sing praises to my friends/family with regards to your website."
"Brilliant service. Thank you."
"Thank you… the other dress was perfect... despite the fiasco with Royal Mail I cannot fault you guys nor your customer service agent who helped me."
"Everything in tact and really pleased with the order. Thank you again for the prompt and efficient service."
"Thanks for excellent service, this was my first order, and I was very impressed, your level of communication is second to none. Delivery was quick, not forgetting the fact that the costumes were exactly as illustrated on your well arranged website. I won't hesitate to recommend you to friends & family. "
"Thank you very much for my order, it was exactly what I needed and I got it very prompt indeed."
"Thank you for the order will use your services again in future."
"I was so happy, I will always buy from you and have told all my friends what a great company you are!"
"I was thrilled when I received my Pink Lady outfit, to be honest with it being budget I was not expecting too much but how wrong was I. Service, delivery and product are absolutely brilliant - you are my 1st stop for fancy dress and will recommend you to everyone.#34;
"My vampire costume that I was sent, I was more than happy with and your delivery service was excellent."
"Hi. The costume I purchased is of good quality and good size."
"The efficiency and speed of the order is commendable. The prices seem competitive and the product is just what it 'says on the box'. Very pleased and had great fun at the Mexican party, 50th celebration with the sombreros and moustaches."
"Just to let you know, your customer service team were really helpful and fully answered all my queries in order to help me decide on sizing. The young lady who helped me was friendly, professional and knowledgeable and just the sort of person you want to speak to in customer services. The costume arrived the next day even though I didn't place my order until 3pm EXCELLENT!! My son had a fantastic and memorable evening. Thank you all."
"Thank you for the excellent service and costume quality yet again. Over the last few years I have purchased many fancy dress costumes from yourselves and never once been disappointed. I'm extremely happy with the service you provide and will continue to use you in the future."