Email Customer Services on our contact us page.
It gives us a great feeling to know we meet our customers' expectations. Here are a selection of comments from our customers over the past 12 months who have taken the time to drop us a line and give their own Jokers' Masquerade review.
"Very pleased with my outfit."
"I was really impressed with the information about delivery and the fact I had emails and texts to advise when the package would arrive and when it had been delivered. As I work, I was also grateful that you allowed the parcel to be left at a place of (my) choice. "
"Would like to say THANKYOU for excellent customer service. I am impressed and would recommend your company to all my friends. "
"I placed an order with you on Friday at around 4pm and I'd just like to pass my sincere thanks and gratitude for the professionalism and superb service I received from you. Having been let down by 2 local costume suppliers I found you on the web late Friday afternoon and my costume arrived Saturday morning around 11am as promised. Thank-you for going the extra mile for me and also the brilliant service, very much appreciated."
"What an excellent service! Thank you so much. The outfits were delivered very quickly and are brilliant! Everyone was very envious!"
"Thanks, my item arrived early. Fab service."
"I live in Denmark and I have last day in School to dress up for. I got my order yesterday, thank you so much!"
"Thank you for the quick delivery of my costume, I was very impressed at the service. "
"Just used you guys for the first time, needed a monsters outfit for rugby 7s next weekend. Site was easy to follow, great selection, reasonably priced and fast delivery time. Superb service all round, I will be using your services again as well as recommending."
"Another awesome Jokers' Masquerade costume cheers guys."
"I was very happy with the customer service from Jokers as well as the costume itself. Thank you ever so much, I will definitely visit the Jokers' Masquerade website in the future."
"I recently purchased a little leopard outfit from your store. I'm from Belgium, so I expected it to arrive a little late. But everything arrived early, and the quality is perfect. I wanted to say that this is a great store, and I will most certainly buy things here again! "
"Thank you very much - great service. Costumes were excellent for 2 teachers and their daughter!"
"Thank you for brilliant fast delivery!! "
"The item I ordered yesterday has arrived safely (in time for my son to wear to school for World Book Day on Thursday) and I am very happy with it. I chose the click and collect service which I had not used before and I have to say it was brilliant. Thanks again very much."
"Great communication, awesome quality of wigs, plus packaging and collection point has been absolutely amazing, I am very impressed with your quality and service!!! "
"Once again I have used your website and once again I am impressed. The website is easy to use and ordering is straight forward, delivery is super speedy and the quality of costumes is high. I would never use another fancy dress company other than Jokers' Masquerade "
"Thank you soooo much for brilliant service!!!! Great products."
"Your service was excellent. We could not ask for more."
"Thanks so much for getting my costume to me. Much appreciated. Will definitely go to your website first next time."
"Really good service, pricing, despatch and progress update communication."
"Really pleased with costume, price and delivery. "
"My Gold Cleopatra costume arrive this morning and its fab! Chuffed with it, just thought id give credit where credit is due!! Well worth the money, eye-catching, and stunning! "
"Thank you for your professional prompt service "
"I want to say that my fancydress is fantastic and the customer service is second to none "
"Thank you so much for my delivery! It came really quickly and I was emailed about my order every step of the way. I'm so impressed and just wanted to know that I will be using this site again and I have told lots of people! "
"I ordered my goods for collection at 8:30 this morning, and by 9:00 I had an email confirming it was ready to be picked up!! Fantastic! And then when I did collect my order I was very impressed with the quality. Will definitely be recommending you to others and will also be using you again!!"
"Will definitely be using you again!"
"Thank you for your excellent service. My goods arrived ahead of schedule and were in perfect condition. The costume fits my husband a treat. Please send seasons greetings to all the elves in dispatch."
"Excellent service and quality of costume. Thank you."
"A huge thank-you for sorting out our order and turning it around so quickly! Especially when I had an issue with the credit card, you still managed to get it out to us on the next day. We'd very much like to use you for our school shows in the future and will be in touch in the future to order more costumes."
"I loved my outfit. Good quality and I hope my friend doesn’t recognise me at first in the salmon girl wig. Here's to a fantastic party."
"Thank you very much, have received outfit in perfect condition and on time ready for Children In Need tomorrow. My daughter is ecstatic, thanks."
"Fantastic service, very quick delivery. Will definitely be using you again."
"Thanks for a brilliant costume and superb delivery!"
"Fancy dress arrived yesterday and wanted to thank you for your efficient and friendly service."
"I've just had my costume delivered, everything is perfect and I'm really happy with it! Thank you for the brilliant service and especially for keeping me up to date with the progress of my order. I will be referring you to anyone I know who needs a costume! "
"You guys did AWESOME with my Grim Reaper order :D Thank you!!!"
"We have received our costumes today from you today, a big thank you for you excellent service, it is the first time I have ever brought fancy dress and will certainly use your site again. "
"This outfit is exactly as it looks in the picture. Good value for money and excellent service and delivery. Will definitely buy from Jokers' Masquerade again. "
"Can't praise this site enough - great selection, good quality, excellent value, very reliable, and speedy delivery. Absolutely loved my costume and received plenty of flattering comments. I've recommended you endlessly. "
"Thanks for the fast delivery. The costume is brilliant thanks very much! I would recommend you to everyone."
"Loved costume, it was amazing!"
"A massive thank you for such a fantastic service and great quality of goods. Looking forward to ordering more stuff quite soon."
"I was very pleased with my little girls minnie mouse outfit and the delivery was very smooth, excellent, thank you."
"I've been very happy with the service received by you in relation to the above order (easy to use website, great stock availability and super fast delivery)."
"Overall great service - will use again and recommend to others."
"I recently bought a costume for Halloween, it's fantastic and I can't wait to wear it."
"I was thrilled when I received my Pink Lady outfit , to be honest with it being budget I was not expecting too much but how wrong was I. Service, delivery and product are absolutely brilliant - you are my 1st stop for fancy dress and will recommend you to everyone.#34;
"My vampire costume that I was sent, I was more than happy with and your delivery service was excellent."
"Hi. The costume I purchased is of good quality and good size."
"The efficiency and speed of the order is commendable. The prices seem competitive and the product is just what it 'says on the box'. Very pleased and had great fun at the Mexican party, 50th celebration with the sombreros and moustaches."
"Just to let you know, your customer service team were really helpful and fully answered all my queries in order to help me decide on sizing. The young lady who helped me was friendly, professional and knowledgeable and just the sort of person you want to speak to in customer services. The costume arrived the next day even though I didn't place my order until 3pm EXCELLENT!! My son had a fantastic and memorable evening. Thank you all."
"Thank you for the excellent service and costume quality yet again. Over the last few years I have purchased many fancy dress costumes from yourselves and never once been disappointed. I'm extremely happy with the service you provide and will continue to use you in the future."
"I am writing to you just to say many thanks for the professional way your company does business. I received my order this morning as promised, receiving emails and text from the Royal mail so I knew when my parcel would arrive. I am delighted with my order and will be singing your praises to all my friends and family!"
"How fantastic a service you provide as a company. I ordered an item that arrived next day in great condition. The speed that it was all dealt with was exceptional. I would certainly recommend you in the future."
"Thank you!! My order arrived yesterday and the costume fits perfectly! What an efficient company, please teach others!"
"The outfit that I ordered was absolutely fab!! Perfect fit in every way and the delivery time was spot on. I received it in time for my western themed birthday party!! Only downside was that my birthday didn’t last long enough!!"
"Thanks very much for the prompt delivery of my umbrella hats . They were well packaged, securely delivered, and came in perfect time."
"I'm very pleased with your service. A good wide selection of costumes and delivery options. My order arrived the next day as specified on the website."
"I was really impressed with your service. The website is really nice and the Click & Collect service was excellent."
"Thank you for my order. Received it today and it is fabulous. Very pleased with fast service and product."
"Great service, will definitely use again and recommend to others."
"Thank you for the fancy dress items, they arrived yesterday and we are absolutely over the moon with our pruchase, they are awesome!"