Customer Reviews

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It gives us a great feeling to know we meet our customers' expectations. Here are a selection of comments from our customers over the past 12 months who have taken the time to drop us a line and give their own Jokers' Masquerade review.

 

  • L Warner, Leicester - August 2014
    "I was thrilled when I received my Pink Lady outfit , to be honest with it being budget I was not expecting too much but how wrong was I. Service, delivery and product are absolutely brilliant - you are my 1st stop for fancy dress and will recommend you to everyone.#34;
  • S Hargreaves, Staffordshire - August 2014
    "My vampire costume that I was sent, I was more than happy with and your delivery service was excellent."
  • J Evans, Rhondda Cynon Taf - August 2014
    "Hi. The costume I purchased is of good quality and good size."
  • D Purdue, Dorset - August 2014
    "The efficiency and speed of the order is commendable. The prices seem competitive and the product is just what it 'says on the box'. Very pleased and had great fun at the Mexican party, 50th celebration with the sombreros and moustaches."
  • D Couldrake, Wiltshire - August 2014
    "Just to let you know, your customer service team were really helpful and fully answered all my queries in order to help me decide on sizing. The young lady who helped me was friendly, professional and knowledgeable and just the sort of person you want to speak to in customer services. The costume arrived the next day even though I didn't place my order until 3pm EXCELLENT!! My son had a fantastic and memorable evening. Thank you all."
  • K Sinclair, Warrington - August 2014
    "Thank you for the excellent service and costume quality yet again. Over the last few years I have purchased many fancy dress costumes from yourselves and never once been disappointed. I'm extremely happy with the service you provide and will continue to use you in the future."
  • D Edwards, Lancashire - July 2014
    "Very quick and pleasing service!"
  • E Goodger, London - July 2014
    "Thank you very much for your prompt and efficient service. I love my sexy Joker costume too thank you! "
  • W Jackson, Portadown - July 2014
    "My costumes were great!"
  • S Futter, Norfolk - July 2014
    "Fantastic service. My order arrived within 2 days. I was kept informed thoughout. Very impressed. Good customer service."
  • S Thomas, Devon - June 2014
    "Very pleased with my outfit."
  • S Backhouse, Dorset - June 2014
    "I was really impressed with the information about delivery and the fact I had emails and texts to advise when the package would arrive and when it had been delivered. As I work, I was also grateful that you allowed the parcel to be left at a place of (my) choice. "
  • D Mangan, Merseyside - June 2014
    "Would like to say THANKYOU for excellent customer service. I am impressed and would recommend your company to all my friends. "
  • N Wright, Cheshire - June 2014
    "I placed an order with you on Friday at around 4pm and I'd just like to pass my sincere thanks and gratitude for the professionalism and superb service I received from you. Having been let down by 2 local costume suppliers I found you on the web late Friday afternoon and my costume arrived Saturday morning around 11am as promised. Thank-you for going the extra mile for me and also the brilliant service, very much appreciated."
  • F Howard, Hereford - May 2014
    "What an excellent service! Thank you so much. The outfits were delivered very quickly and are brilliant! Everyone was very envious!"
  • P James, Gwent - May 2014
    "Thanks, my item arrived early. Fab service."
  • T Bentzen, Denmark - May 2014
    "I live in Denmark and I have last day in School to dress up for. I got my order yesterday, thank you so much!"
  • J Walton, Cumbria - April 2014
    "Thank you for the quick delivery of my costume, I was very impressed at the service. "
  • M Dine, London - April 2014
    "Just used you guys for the first time, needed a monsters outfit for rugby 7s next weekend. Site was easy to follow, great selection, reasonably priced and fast delivery time. Superb service all round, I will be using your services again as well as recommending."
  • P Edwards, Hampshire - April 2014
    "Another awesome Jokers' Masquerade costume cheers guys."
  • N Akhtar, Birmingham - March 2014
    "I was very happy with the customer service from Jokers as well as the costume itself. Thank you ever so much, I will definitely visit the Jokers' Masquerade website in the future."
  • C Bone, Ayrshire - March 2014
    "Great!"
  • L Mackens, Oost-vlaanderen - March 2014
    "I recently purchased a little leopard outfit from your store. I'm from Belgium, so I expected it to arrive a little late. But everything arrived early, and the quality is perfect. I wanted to say that this is a great store, and I will most certainly buy things here again! "
  • J Ward, Hull - March 2014
    "Thank you very much - great service. Costumes were excellent for 2 teachers and their daughter!"
  • P Dunk, Kent - March 2014
    "Thank you for brilliant fast delivery!! "
  • E Hunt, Portsmouth - March 2014
    "The item I ordered yesterday has arrived safely (in time for my son to wear to school for World Book Day on Thursday) and I am very happy with it. I chose the click and collect service which I had not used before and I have to say it was brilliant. Thanks again very much."
  • A White, Westport - February 2014
    "Great communication, awesome quality of wigs, plus packaging and collection point has been absolutely amazing, I am very impressed with your quality and service!!! "
  • A Oliver, Kent - February 2014
    "Once again I have used your website and once again I am impressed. The website is easy to use and ordering is straight forward, delivery is super speedy and the quality of costumes is high. I would never use another fancy dress company other than Jokers' Masquerade "
  • T Debra, Gloucester - February 2014
    "Thank you soooo much for brilliant service!!!! Great products."
  • A Chauhan, Cheltenham - February 2014
    "Your service was excellent. We could not ask for more."
  • M Shearer, Epsom - February 2014
    "Thanks so much for getting my costume to me. Much appreciated. Will definitely go to your website first next time."
  • R Felgueiras, London - February 2014
    "Really good service, pricing, despatch and progress update communication."
  • A Shanks, Belfast - January 2014
    "Really pleased with costume, price and delivery. "
  • S Molloy, West Yorkshire - January 2014
    "My Gold Cleopatra costume arrive this morning and its fab! Chuffed with it, just thought id give credit where credit is due!! Well worth the money, eye-catching, and stunning! "
  • C O'brien, Newbury - January 2014
    "Thank you for your professional prompt service "
  • J Willis, County Durham - January 2014
    "I want to say that my fancydress is fantastic and the customer service is second to none "
  • S Sanbrooke, Staffordshire - January 2014
    "Thank you so much for my delivery! It came really quickly and I was emailed about my order every step of the way. I'm so impressed and just wanted to know that I will be using this site again and I have told lots of people! "
  • Z West, Reading - January 2014
    "I ordered my goods for collection at 8:30 this morning, and by 9:00 I had an email confirming it was ready to be picked up!! Fantastic! And then when I did collect my order I was very impressed with the quality. Will definitely be recommending you to others and will also be using you again!!"
  • R Hewlett, Coventry - December 2013
    "Will definitely be using you again!"
  • C Clift, Birmingham - December 2013
    "Thank you for your excellent service. My goods arrived ahead of schedule and were in perfect condition. The costume fits my husband a treat. Please send seasons greetings to all the elves in dispatch."
  • T Rolfe, Hitchin - December 2013
    "Excellent service and quality of costume. Thank you."
  • P Macklin, Aberdeen- December 2013
    "A huge thank-you for sorting out our order and turning it around so quickly! Especially when I had an issue with the credit card, you still managed to get it out to us on the next day. We'd very much like to use you for our school shows in the future and will be in touch in the future to order more costumes."
  • R Lea, Cheshire - December 2013
    "I loved my outfit. Good quality and I hope my friend doesn’t recognise me at first in the salmon girl wig. Here's to a fantastic party."
  • F Light, Hampshire - November 2013
    "Thank you very much, have received outfit in perfect condition and on time ready for Children In Need tomorrow. My daughter is ecstatic, thanks."
  • K Hazelhurst, Rotherham - November 2013
    "Fantastic service, very quick delivery. Will definitely be using you again."
  • R Latham, Stirling - November 2013
    "Thanks for a brilliant costume and superb delivery!"
  • J Fox, Northamptonshire - November 2013
    "Fancy dress arrived yesterday and wanted to thank you for your efficient and friendly service."
  • A Lakin, Worcestershire - November 2013
    "I've just had my costume delivered, everything is perfect and I'm really happy with it! Thank you for the brilliant service and especially for keeping me up to date with the progress of my order. I will be referring you to anyone I know who needs a costume! "
  • D O'Neil, Lancashire - October 2013
    "You guys did AWESOME with my Grim Reaper order :D Thank you!!!"
  • N Goodwin, Staffordshire - October 2013
    "We have received our costumes today from you today, a big thank you for you excellent service, it is the first time I have ever brought fancy dress and will certainly use your site again. "
  • V Kyle, Ayrshire - October 2013
    "This outfit is exactly as it looks in the picture. Good value for money and excellent service and delivery. Will definitely buy from Jokers' Masquerade again. "
  • S Curry, Location - October 2013
    "Can't praise this site enough - great selection, good quality, excellent value, very reliable, and speedy delivery. Absolutely loved my costume and received plenty of flattering comments. I've recommended you endlessly. "
  • C Moore, County Antrim - October 2013
    "Thanks for the fast delivery. The costume is brilliant thanks very much! I would recommend you to everyone."
  • M MacKinnon, Glasgow - September 2013
    "Loved costume, it was amazing!"
  • S Stares , Essex - September 2013
    "A massive thank you for such a fantastic service and great quality of goods. Looking forward to ordering more stuff quite soon."
  • E Oneil, Renfrew - September 2013
    "I was very pleased with my little girls minnie mouse outfit and the delivery was very smooth, excellent, thank you."
  • T Vickers, Nottingham - September 2013
    "I've been very happy with the service received by you in relation to the above order (easy to use website, great stock availability and super fast delivery)."
  • F Radnor, Ipswitch - September 2013
    "Overall great service - will use again and recommend to others."
  • M Bourne, Twitter - September 2013
    "I recently bought a costume for Halloween, it's fantastic and I can't wait to wear it."