Email Customer Services on our contact us page.
It gives us a great feeling to know we meet our customers' expectations. Here are a selection of comments from our customers over the past 12 months who have taken the time to drop us a line and give their own Jokers' Masquerade review.
"Thank you very much, have received outfit in perfect condition and on time ready for Children In Need tomorrow. My daughter is ecstatic, thanks."
"Fantastic service, very quick delivery. Will definitely be using you again."
"Thanks for a brilliant costume and superb delivery!"
"Fancy dress arrived yesterday and wanted to thank you for your efficient and friendly service."
"I've just had my costume delivered, everything is perfect and I'm really happy with it! Thank you for the brilliant service and especially for keeping me up to date with the progress of my order. I will be referring you to anyone I know who needs a costume! "
"You guys did AWESOME with my Grim Reaper order :D Thank you!!!"
"We have received our costumes today from you today, a big thank you for you excellent service, it is the first time I have ever brought fancy dress and will certainly use your site again. "
"This outfit is exactly as it looks in the picture. Good value for money and excellent service and delivery. Will definitely buy from Jokers' Masquerade again. "
"Can't praise this site enough - great selection, good quality, excellent value, very reliable, and speedy delivery. Absolutely loved my costume and received plenty of flattering comments. I've recommended you endlessly. "
"Thanks for the fast delivery. The costume is brilliant thanks very much! I would recommend you to everyone."
"Loved costume, it was amazing!"
"A massive thank you for such a fantastic service and great quality of goods. Looking forward to ordering more stuff quite soon."
"I was very pleased with my little girls minnie mouse outfit and the delivery was very smooth, excellent, thank you."
"I've been very happy with the service received by you in relation to the above order (easy to use website, great stock availability and super fast delivery)."
"Overall great service - will use again and recommend to others."
"I recently bought a costume for Halloween, it's fantastic and I can't wait to wear it."
"I was thrilled when I received my Pink Lady outfit , to be honest with it being budget I was not expecting too much but how wrong was I. Service, delivery and product are absolutely brilliant - you are my 1st stop for fancy dress and will recommend you to everyone.#34;
"My vampire costume that I was sent, I was more than happy with and your delivery service was excellent."
"Hi. The costume I purchased is of good quality and good size."
"The efficiency and speed of the order is commendable. The prices seem competitive and the product is just what it 'says on the box'. Very pleased and had great fun at the Mexican party, 50th celebration with the sombreros and moustaches."
"Just to let you know, your customer service team were really helpful and fully answered all my queries in order to help me decide on sizing. The young lady who helped me was friendly, professional and knowledgeable and just the sort of person you want to speak to in customer services. The costume arrived the next day even though I didn't place my order until 3pm EXCELLENT!! My son had a fantastic and memorable evening. Thank you all."
"Thank you for the excellent service and costume quality yet again. Over the last few years I have purchased many fancy dress costumes from yourselves and never once been disappointed. I'm extremely happy with the service you provide and will continue to use you in the future."
"I am writing to you just to say many thanks for the professional way your company does business. I received my order this morning as promised, receiving emails and text from the Royal mail so I knew when my parcel would arrive. I am delighted with my order and will be singing your praises to all my friends and family!"
"How fantastic a service you provide as a company. I ordered an item that arrived next day in great condition. The speed that it was all dealt with was exceptional. I would certainly recommend you in the future."
"Thank you!! My order arrived yesterday and the costume fits perfectly! What an efficient company, please teach others!"
"The outfit that I ordered was absolutely fab!! Perfect fit in every way and the delivery time was spot on. I received it in time for my western themed birthday party!! Only downside was that my birthday didn’t last long enough!!"
"Thanks very much for the prompt delivery of my umbrella hats . They were well packaged, securely delivered, and came in perfect time."
"I'm very pleased with your service. A good wide selection of costumes and delivery options. My order arrived the next day as specified on the website."
"I was really impressed with your service. The website is really nice and the Click & Collect service was excellent."
"Thank you for my order. Received it today and it is fabulous. Very pleased with fast service and product."
"Great service, will definitely use again and recommend to others."
"Thank you for the fancy dress items, they arrived yesterday and we are absolutely over the moon with our pruchase, they are awesome!"
"Fantastic services and delivered earlier then expected. Highly recommend these guys."
"Thank you so much for the costume it all fits and and looks amazing, thanks to all the team, I will definitely be using you again."
"The item arrived promptly and the courier left it in a genius place, hidden from the road, so I got it safely. Thanks for your service."
"I felt I must write and tell you how impressed I was with the whole process of purchasing from Jokers' Masquerade. The website and ordering was very straightforward and user friendly. I particularly rate very highly the click and collect free delivery service. That was also very efficient. I very seldom take time out to write a complement such as this but such was my delight with your service."
"I think the service you provided was great, quick and efficient."
"Speedy service and I'm well pleased with your products. Definitely will recommend you."
"I received my order today, a Goldilocks dress for my granddaughter. I love it, and she will too. Thanks."
"Excellent excellent excellent!!!"
"Easy and excellent service, thank you."
"I have just received my mountain of fancy dress and its all awesome!! Just in time for my holiday! Thank you so much."
"I'd like to say how delighted I am with the service, and indeed with the costume, good quality for an excellent price. I will use your company again. Thank you very much."
"Thanks for your excellent service, your sales person was great and the delivery exceeded my expectations."
"I just wanted to say how impressed I am with your 'very easy to use' website and excellent service. I ordered two items of fancy dress yesterday using the click and collect option - I received a text first thing this morning with the box code and was able to collect them at about 10am this morning!"
"I would just like to say a big thank you for the speedy service. We are very pleased with our goods."
"My order arrived fast and in perfect condition."
"Thank you for your help with my green second skin suit. When I called to enquire about the shade/type of green, your staff were really helpful and went out of their way to help me. I received the costume today and it is perfect."
"Thank you so much for the very quick delivery of my daughters costume, she is very pleased with it. The customer service was very good and also helpful. I would highly recommend Jokers' Masquerade to others."
"I am really pleased with the costume I ordered yesterday and WOW! What fantastic and fast delivery... Well done Jokers' Masquerade."
"My order came in super-quick time and in excellent packaging. Overall, I am so pleased with your service and will most certainly use you again. Thank you so much for making an 8 year old very happy! She will be proud as punch to wear her outfit!"
"Tried on my 80s punk outfit that I ordered from you and all I can say is I look great. Thanks"
"I'm really pleased with the service I received with your company, I will be using you again."
"The service I have received has been 5 star! I needed a kids costume for a school event and left it to the last minute as usual. However, the costume arrived in 2 days using the very reasonably priced 'click & collect' service. My daughter loves it - it fits and it's good quality - all at a reasonable price."
"A HUGE THANK YOU to all the staff involved in processing our order for costumes for the village panto – we always get such great service from Jokers’ Masquerade and amazingly someone was working on New Year’s Eve to get it all parcelled up so the parcel arrived early yesterday morning."
"Very good quality and authentic poncho,sombrero, with a very speedy delivery"
"Many thanks for the v prompt delivery. My 7 year old nephew was very pleased and even commented how quick your service was. I am impressed that you got the delivery to Scotland on New Years Eve. Excellent customer service."
"Ordered my items Sunday evening online, received two texts on the Monday confirming my order had been received and processed, got a third text Tuesday morning with the code for the click and collect box service. In a world of rubbish customer service this blew my socks off! Fast, effective, efficient, did what was promised, oh yeah, it was good value too. If I ever need any bits for costumes again I will be using your service."
"I would like to take this opportunity to say how delighted I am with the order I made on Friday. The costume arrived first thing this morning, way ahead of the expected delivery time. The costume is fab!! It's a very generous size and is just as described. You have made a 10 year old boy very happy :) Thank you so much. I will definitely recommend you to other parents at school who are looking for costumes for school shows."
"Thank you for your excellent customer service, it is much appreciated . I do fund-raising charity events and I will be recommending your company to all my staff, friends and colleagues."
"Hey guys!!! Just received my Matrix Twins outfit and it is just brilliant!!! Will look forward to New Years eve and listen to the comments on my costume. Excellent service, well done and thank you."
"Thank you for the Lime green pimp costume I ordered on Wednesday 21 November. I was delighted to receive it on Friday lunch time in plenty of time for the show it was ordered for."
"Very pleased with the speed of delivery from joke.co.uk!"
"I have been very impressed with the both the communication and speed to which I have received my refund. Your Customer Service is excellent."
"Finally, a website that delivers what I have ordered when it says it will. I am very happy with my purchase, the tracking facility and the prompt delivery."
"Wow! The costumes were wonderful and the price was very reasonable."
"I would like to say thank you for an excellent service. From the ordering to the collection at Castle Court, Bristol, not to mention all the notification in between, was an extremely well oiled machine. I will certainly be passing your details around the school for future activities that require costumes."