It gives us a great feeling to know we meet our customers' expectations. Here are a selection of comments from our customers over the past 12 months who have taken the time to drop us a line and give their own Jokers' Masquerade review.
Email Customer Services on our contact us page.
Write to usJokers' Masquerade
"Speedy service and I'm well pleased with your products. Definitely will recommend you."
"I received my order today, a Goldilocks dress for my granddaughter. I love it, and she will too. Thanks."
"Excellent excellent excellent!!!"
"Easy and excellent service, thank you."
"I have just received my mountain of fancy dress and its all awesome!! Just in time for my holiday! Thank you so much."
"I'd like to say how delighted I am with the service, and indeed with the costume, good quality for an excellent price. I will use your company again. Thank you very much."
"Thanks for your excellent service, your sales person was great and the delivery exceeded my expectations."
"I just wanted to say how impressed I am with your 'very easy to use' website and excellent service. I ordered two items of fancy dress yesterday using the click and collect option - I received a text first thing this morning with the box code and was able to collect them at about 10am this morning!"
"I would just like to say a big thank you for the speedy service. We are very pleased with our goods."
"My order arrived fast and in perfect condition."
"Thank you for your help with my green second skin suit. When I called to enquire about the shade/type of green, your staff were really helpful and went out of their way to help me. I received the costume today and it is perfect."
"Thank you so much for the very quick delivery of my daughters costume, she is very pleased with it. The customer service was very good and also helpful. I would highly recommend Jokers' Masquerade to others."
"I am really pleased with the costume I ordered yesterday and WOW! What fantastic and fast delivery... Well done Jokers' Masquerade."
"My order came in super-quick time and in excellent packaging. Overall, I am so pleased with your service and will most certainly use you again. Thank you so much for making an 8 year old very happy! She will be proud as punch to wear her outfit!"
"Tried on my 80s punk outfit that I ordered from you and all I can say is I look great. Thanks"
"I'm really pleased with the service I received with your company, I will be using you again."
"The service I have received has been 5 star! I needed a kids costume for a school event and left it to the last minute as usual. However, the costume arrived in 2 days using the very reasonably priced 'click & collect' service. My daughter loves it - it fits and it's good quality - all at a reasonable price."
"A HUGE THANK YOU to all the staff involved in processing our order for costumes for the village panto – we always get such great service from Jokers’ Masquerade and amazingly someone was working on New Year’s Eve to get it all parcelled up so the parcel arrived early yesterday morning."
"Very good quality and authentic poncho,sombrero, with a very speedy delivery"
"Many thanks for the v prompt delivery. My 7 year old nephew was very pleased and even commented how quick your service was. I am impressed that you got the delivery to Scotland on New Years Eve. Excellent customer service."
"Ordered my items Sunday evening online, received two texts on the Monday confirming my order had been received and processed, got a third text Tuesday morning with the code for the click and collect box service. In a world of rubbish customer service this blew my socks off! Fast, effective, efficient, did what was promised, oh yeah, it was good value too. If I ever need any bits for costumes again I will be using your service."
"I would like to take this opportunity to say how delighted I am with the order I made on Friday. The costume arrived first thing this morning, way ahead of the expected delivery time. The costume is fab!! It's a very generous size and is just as described. You have made a 10 year old boy very happy :) Thank you so much. I will definitely recommend you to other parents at school who are looking for costumes for school shows."
"Thank you for your excellent customer service, it is much appreciated . I do fund-raising charity events and I will be recommending your company to all my staff, friends and colleagues."
"Hey guys!!! Just received my Matrix Twins outfit and it is just brilliant!!! Will look forward to New Years eve and listen to the comments on my costume. Excellent service, well done and thank you."
"Thank you for the Lime green pimp costume I ordered on Wednesday 21 November. I was delighted to receive it on Friday lunch time in plenty of time for the show it was ordered for."
"Very pleased with the speed of delivery from joke.co.uk!"
"I have been very impressed with the both the communication and speed to which I have received my refund. Your Customer Service is excellent."
"Finally, a website that delivers what I have ordered when it says it will. I am very happy with my purchase, the tracking facility and the prompt delivery."
"Wow! The costumes were wonderful and the price was very reasonable."
"I would like to say thank you for an excellent service. From the ordering to the collection at Castle Court, Bristol, not to mention all the notification in between, was an extremely well oiled machine. I will certainly be passing your details around the school for future activities that require costumes."
"My costume arrived today and it is brilliant. Your service has been fantastic throughout! Happy Halloween!"
"I would just like to thank you for my outfit which arrived yesterday and also for such an excellent service! It was great to receive updates of my order via text messages, letting me know when it would be delivered. The quality of the outfit is superb - at such a great price! Thank you for everything!"
"Excellent service. Very fast delivery as described."
"I would like to thank you for the very fast dispatch and delivery of my costume. I am also so pleased with the quality of my garment. Well done on both counts. I will be recommending you to all my Friends now and I know I will be placing another order with you very soon."
"Just wanted to say how super the whole ordering and customer care process has been. Thank you!"
"This year me my husband and 3 children got all our costumes plus wigs from you for fancy dress for a party on Saturday. I was very impressed with the costumes. Thank you. We will be definitely be using your again and recommending you to friends and family."
"Very good services, arrived very quickly, goods very well priced."
"Just received Sherlock Holmes outfit & bee costume. Both outfits are fab & were great prices. Thank you for speedy delivery!!!!!!"
"Thank you for your prompt service, we were really pleased with the hats and had a fab hats and heels hen night."
"Thank you Jokers' Masquerade, I am very pleased with your product and your service! Your sales girl was very helpful and I am delighted! Many thanks."
"It was easy and pleasurable to deal with Jokers' Masquerade the response was good and my goods arrived quickly."
"I just wanted to thank you for the costume, it's absolutely fab and I will certainly recommend your company."
"Received, brilliant service and great product."
"Can I just say that using your company has been a pleasure. Easy to use website, easy ordering process and goods delivered today. I'd happily use you again and recommend you to other people."
"Very pleased with my costume, and was very impressed by the efficiency of delivery. I like your web site and would recommend you to friends and relations. Who can ask for more?"
"Thank you for despatching my costumes so promptly. I ordered them on Thursday at 3:30 and received them on Friday before midday. I am delighted with the costumes and will be ordering from you again."
"Thank you so much!! The products were great and the postal service followed all the instructions perfectly!! Very happy partygoer here!"
"I just wanted to thank you for the speedy and ultra efficient service you have given me! Thank you for your help and wonderful service."
"Hey got my costume today love it!!"
"Just taken delivery of three costumes from your clearance range. They are amazing quality! Can't believe they were only a fiver!!!"
"I know in customer care you must get lots of negatives but on this occasion I wanted to say a special well done and to keep up the good work. Many thanks, my purchase is going to make somebody very happy. I Will definitely be using you again. "
"I was very impressed with the excellent customer service I have been given! Thank you once again, I shall recommend your website to family and friends."
"Very impressed with the quick service and also the items I purchased."
"Thank you so much for the costume it all fits and and looks amazing, thanks to all the team, I will definitely be using you again."
"The item arrived promptly and the courier left it in a genius place, hidden from the road, so I got it safely. Thanks for your service."
"I felt I must write and tell you how impressed I was with the whole process of purchasing from Jokers' Masquerade. The website and ordering was very straightforward and user friendly. I particularly rate very highly the click and collect free delivery service. That was also very efficient. I very seldom take time out to write a complement such as this but such was my delight with your service."
"I think the service you provided was great, quick and efficient."
"I just wanted to drop you a quick line to say how brilliant your service is, I shop mainly online, and have found your company to be one of the very best I have ever ordered from. I could hardly believe how quick and efficient your delivery service has been, I used the click and collect service, which is fabulous. I also had to return one item and customer services couldn't have been more helpful and I received my refund incredibly quickly. I couldn't be happier with your service, I will definitely be ordering from you again and I'll be recommending your company to everyone that knows me!"
"Thought service was excellent and 5 star. My parcel arrived within 2 days"
"Thank you for my outfit! It arrived this morning, in perfect timing for my brothers 30th birthday party this weekend. I'm over the moon with it. Your website is by far the best fancy dress one I've come across!"
"Prompt delivery, and I very satisfied with the product."
"I Received my items today and am really happy with the order. Quality service and would definitely use Jokers' Masquerade again. I will highly recommend you to others"
"We received our parcel yesterday afternoon. Thank you very much for your excellent service and the costumes are brilliant."
"I want to say thanks for the brilliant service, picked my daughters costume up by the click and collect, well done."
"I would just like to take this opportunity to let you know what a great service you provide. I am also more than happy with the quality of the costumes and will continue to use your company for future fancy dress events."
"I write to express my appreciation of the excellent way in which my recent orders were handled. The orders were handled very promptly, the delivery was very efficient and I was very pleased with the quality of the ordered items. Sadly, these days excellent service is not the norm and I wish your company every success which, on the basis of my experience, is no more than you deserve."
"I had to return an item for a replacement, something I normally dread doing with online purchases as it usually takes ages to sort - but my experience with yourselves was absolutely top notch and hassle free. I really could not be happier with the service received!"
"The Gruffalo costume came today and I have an extremely happy 4 year old! Great product at a reasonable price. Quick delivery. Fits average 4 year old perfectly."