Important Info

What's Included In The Shipping Price?

Included in the prices are suitable packaging materials to send your order, plus the carrier charge to us. In addition, HM Customs and Excise dictate that as we provide a service by placing the goods in the packaging and shipping, all elements are subject to VAT, which is included within shipping costs to UK and European destinations.

UK Next Day Delivery Options

There is no need to telephone us if you require a next day delivery. All products for sale on our website will be shown in stock or awaiting delivery. If the item is in stock, simply add to your basket, check out with one of our UK Priority, Timed or Early Bird guaranteed services before 4pm.

All orders accepted via these methods are alerted and escalated for immediate shipping the on day of receipt if placed before 4.00pm.

Orders received as UK Express will be shipped the same day or next day depending on the busyness of the day though should be delivered to you within 5 days. However and during peak trading times throughout the year (namely Halloween and Christmas), this may extend to a 7 day guarantee.

Please appreciate that we know how important your order is to you. All carriers collect from us at 5.00pm Monday to Friday. During busy seasonal periods, all Priority Service orders will leave us the same day, with Express orders being processed for shipping during evening shifts.

We know many people leave their purchase until the last minute and to manage your own expectation, if you need your parcel for a specific date, please select any of our Priority, Timed or Early Bird services. We promise that if an order is placed by 4pm, we will ship it the same day. However, parcels are sometimes delayed by carriers so we always advise to leave plenty of time to avoid disappointment.

Loss, Delay & Damaged Goods

Although Jokers' Masquerade is responsible for despatch and making any claim for compensation for loss or delay on your behalf, any claim will be limited to the maximum compensation allowed by the shipping method you choose. In respect of any shipment, all goods leave us in appropriate packing material and in a non-damaged state. Jokers' Masquerade themselves will not accept liability for any claim for non delivery of goods or items deemed Broken in Transit, though will happily claim compensation or replace goods where applicable via the appropriate carrier on your behalf.

A Signature Is Needed

All parcels leave Jokers' Masquerade with a tracking number and will need to be signed for. Please ensure that someone will be at the delivery address to sign for your goods. If you think you may not be at home, may we suggest you put your delivery address as that of a work address or neighbour.

Can You Leave An Item Without A Signature?

Many customers may wish us to leave the parcel at the delivery address with no signature if they are out. We are happy to do this and you may select the "leave at my property with NO SIGNATURE" option above. If you request we leave without a signature, this will be ONLY at the driver's discretion at a place of his choice. For clarity and within our anti-fraud policy, if any parcel is left, then Jokers' Masquerade and the carrier disclaim any liability whatsoever for loss, damage or theft. This option does not apply to Express and Premium delivery services.

Refused Deliveries & Return to Sender

Subsequent to a second or third delivery attempt by our couriers, your parcel will be returned to us as "Return To Sender". Similar and should you refuse a delivery, this would be returned to us. Such returns will mean we incur an additional carriage cost for the parcel reach us. To this end, we reserve the right to apply a £9.75 return carriage and administration fee.

Delivery Service Upgrades

Should the weight of any UK Recorded Signed or UK Special Delivery consignment be in excess of 1 or 2KG respectively in weight, we reserve the right to upgrade shipment of your order to a courier service or ask for additional monies to cover increased postage costs where applicable.

International Delivery: Identification Required?

With the increasing amount of Internet based fraud, especially concerning orders destined to many European and International countries, we need to make additional checks on such order transactions before processing and shipment. To this end, we require proof of identification including the residential address of the cardholder prior to shipping your order.

To ensure your order is handled quickly and efficiently, may we ask you to fax or email a copy of your credit card statement and signature to 0044 1635 573 077. This check confirms both your name, billing address and the card number. Under our Data Protection accreditation, please be assured that we destroy all faxed or emailed documents immediately after your order is processed.

These checks are a safeguard to both us the retailer and ultimately you the shopper and indeed any credit card holder. Please accept our apologies for any inconvenience though appreciate that this measure is benefit to all to safeguard all transactions.

International Delivery: Import Duties

It is very important to note a parcel may incur Import Duties if delivery is made outside of the EU Member States. It is not the responsibility of Jokers' Masquerade to pay such fees and any duties due to any country outside of the EU must be borne by the customer at arrival to their destination country. Should a customer not agree to this Duty upon arrival and reject the consignment, please be aware that although we will happily refund the cost of goods, we will not refund the cost of International shipment charges.