UK Services

Index

We provide a wide choice of delivery options including standard 5 day carriage or a choice of next day delivery fancy dress options. To help quickly find what you are looking for, simply search the right hand index and click on the delivery information.

If you have further questions, please contact us.

UK Express (Within 5 Working Days)

    • £4.99 per order, no matter what item quantity, value or package dimension
    • No claim for loss until 15 days from shipping (unless left with no signature at your instruction)
    • Delivery days Monday to Saturday
    • You will need to collect from a Royal Mail sorting office if no-one is available at delivery time to sign
    • Item will be returned to us if not collected from Royal Mail sorting office within 14 days
    • Real Time computerised parcel tracking service
    • Option of text and/or email notification
    • Option to leave in safe and secure location or with trusted neighbour without signature (at the discretion of the driver)
    • 100% UK coverage
    • Please place your order before 15:00 for same day shipping; orders placed after this cut off time will be shipped on the next working day
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UK Free Click and Collect (Within 2 Working Days)

    • Free no matter what item quantity, value or package dimension
    • Collection from a nominated Locker close to your home or work location
    • We reserve the right to upgrade to a free home delivery by courier with consultation
    • If you do not collect within 40 hours of notification your parcel will be removed from the locker and you will be contacted by e mail to rearrange locker delivery
    • Item will be returned to us if not collected from your nominated locker after two locker deliveries
    • Delivery days Monday to Saturday
    • Claims for loss or damage must be made within 14 days of delivery
    • Real Time computerised parcel tracking service
    • Please place your order before 15:00 for same day shipping; orders placed after this cut off time will be shipped on the next working day
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UK Premium (Within 3 Working Days)

    • From £7.99 per order, no matter what item quantity, value or package dimension
    • No claim for loss until 15 days from shipping (unless left with no signature at your instruction)
    • 50% of carriage money back guarantee if not delivered within three days (Claims must be made within 3 days of shipping)
    • Delivery days Monday to Saturday
    • You will need to collect from a Royal Mail sorting office if no-one is available at delivery time to sign
    • Item will be returned to us if not collected from Royal Mail sorting office within 14 days
    • Real Time computerised parcel tracking service
    • Option for text and/or email notification
    • Option to leave in safe and secure location or with trusted neighbour without signature (at the discretion of the driver)
    • 100% UK coverage
    • Please place your order before 16:00 for same day shipping; orders placed after this cut off time will be shipped on the next working day
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UK Priority (Next Working Day By 5.30pm)

    • From £11.99 per order, no matter what item quantity, value or package dimension
    • No claim for loss until 15 days from shipping (Unless left with no signature at your instruction)
    • 50% of carriage money back guarantee if not delivered next working day (Claims must be made within 3 days of shipping)
    • Delivery days Monday to Saturday
    • You will need to collect from a Royal Mail sorting office if no-one is available at delivery time to sign
    • Item will be returned to us if not collected from Royal Mail sorting office within 14 days
    • Maximum 3kg in weight. Heavier parcels up to 30Kgs will be upgraded to a UK Courier service
    • Real time computerised parcel tracking service
    • Option for text and/or email notification
    • Option to leave in safe and secure location or with trusted neighbour without signature (at the discretion of the driver)
    • 100% UK coverage
    • Please place your order before 16:00 for same day shipping; orders placed after this cut off time will be shipped on the next working day
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UK Timed (Next Working Day By 1.00pm)

    • From £14.99 per order, no matter what item quantity, value or package dimension
    • Should the weight be in excess of 3KG, we reserve the right to upgrade shipment of your order to a courier service
    • 25% refund of carriage if delivered late, but on the same day (Claims must be made within 3 days of shipping)
    • 50% of carriage money back guarantee if delivered next working day (Claims must be made within 3 days of shipping)
    • No claim for loss until 15 days from shipping
    • Delivery days Monday to Friday only
    • You will need to collect from Post Office if no-one is available at delivery time to sign
    • If not collected from the Post Office or depot within 5 days, your parcel will be Return to Sender incurring a fee of £9.75
    • Proof of Postage and receipt available though no tracking service unless attempted or delivered
    • 100% UK coverage
    • Please place your order before 16:00 for same day shipping; orders placed after this cut off time will be shipped on the next working day
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UK Early Bird (Next Working Day By 09.30am)

    • From £19.99 per order, no matter what item quantity, value or package dimension
    • 50% refund of carriage if delivered late, but on the same day (Claims must be made within 3 days of shipping)
    • Full carriage money back if delivered next working day (Claims must be made within 3 days of shipping)
    • Up to £15,000.00 insurance for loss or damage (Unless left with no signature at your instruction)
    • Delivery days Monday to Friday only
    • Automatic redelivery attempt next working day if no-one in on original delivery day
    • You will need to telephone your local depot if two failed delivery attempts
    • Can offer a third delivery attempt at a charge of £4.95
    • After 2 failed delivery attempts, parcel held at depot for five days, if not collected parcel will be Return to Sender incurring a fee of £9.75
    • Option to leave in safe and secure location or with trusted neighbour without signature
    • Maximum 30KG in weight
    • Real time computerised parcel tracking service
    • Instant 'proof of delivery' receipt with signature
    • Please place your order before 16:00 for same day shipping; orders placed after this cut off time will be shipped on the next working day
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UK Saturday Delivery

    • From £16.99 per order, no matter what item quantity, value or package dimension
    • Excludes post code areas AB, HS, IV, KA, KW, PA, PH, ZE, BT, IM, TR21-TR25, PO30-PO41, DD8-DD11, GY AND JE and some business addresses
    • Should the weight be in excess of 2kg, we reserve the right to upgrade shipment of your order to a courier service
    • Full carriage money back guarantee of carriage for late delivery (Claims must be made within 3 days of shipping)
    • No claim for loss until 15 days from shipping
    • Delivery Saturday only
    • You will need to collect from Post Office if no-one is available at delivery time to sign
    • Proof of Postage and receipt available though no tracking service unless attempted or delivered
    • Please place your order before 16:00 for same day shipping; orders placed after this cut off time will be shipped on the next working day
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UK Priority Customer Collection From Warehouse

    • Just £1.99 per order, no matter what item quantity, value or package dimension
    • Please place your order before 16:00 for same day collection, orders placed after this cut off time will need to be collected on the next working day

If you live or work close to our office and warehouse, you may purchase and collect your order from us within our normal office opening hours of Monday to Friday, 08.30am to 5.00pm. To enable this option, during the checkout process select to deliver to a different delivery address to that of the cardholder and enter 'CUSTOMER COLLECT' in each of the address fields, using our RG14 5PX postcode and selecting United Kingdom. This will give an additional shipping option of 'Customer Collect'.

'Customer Collect' orders are processed as a priority and are usually available for collection within two hours of order receipt. Your order will be picked, packed and sealed to allow you to simply visit our offices and collect. Please telephone Customer Services on 0845 1300 818 to confirm your order is ready before you arrive.

It is important to note that we do not have the facilities to try on any costume or place any order at our offices. This is a collection service only and any returns or exchanges need to follow the correct procedure. We apologise, but no exceptions will be entertained.

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