Click And Collect Service

Click and Collect Delivery Option

Jokers' Masquerade now offer a nationwide Click and Collect' service which will be delivered to your chosen location within one to two business days for only €4.99.

The service introduces a new delivery concept where your order is delivered to a secure 'locker', accessed by PIN number. Your order can be collected from a locker at a time convenient to you and removes the need for a person to be at a delivery address. We have over 400 locker locations throughout the UK!

To use our 'Click and Collect' service, you will be asked to select a locker location which can be close to your home or work address. Once your order has been despatched from our warehouse, you will receive an email confirmation. When your order has been delivered to your nominated locker location you will be notified by email and text, to confirm the delivery location, timescale and PIN number to access the locker. You will have 40 hours to collect your order. If your order is not collected within this 40 hour window (not including Sundays), your order will be returned to the delivery depot and you will be contacted by email to agree a new date for delivery to the locker location.

Some products sold via Jokers' Masquerade are too large to fit into such lockers. If your order is too large, you will not be presented with our Click and Collect option within the checkout.

As part of this new 'Click and Collect' service, the delivery company will send you one email after your delivery. This email will contain a survey for you to give service feedback and also introduce their similar consumer proposition. It is a condition of this service that a valid email address is given so that the delivery company may confirm the locker location, your access PIN and send you one service related email.