Email Customer Services on our contact us page.
It gives us a great feeling to know we meet our customers' expectations. Here are a selection of comments from our customers over the past 12 months who have taken the time to drop us a line and give their own Jokers' Masquerade review.
"Thank you for the fast delivery of my fancy dress costume."
"I may not order from you often, but when I need a fancy dress costume, I come to you. Why ? Well, because you have a good varied selection, good quality merchandise, and reasonably priced items. You give an excellent service and I wish to thank you for my latest acquisition. The costume was received, worn to good effect with many people commenting how good it looked. We had a great party."
"Thankyou, excellent service more than happy with my items would gladly recommend."
"Very good (service) I was impressed."
"Purchased and delivered all in a few days. Costume for a stag in Berlin. Everything brilliant... Many thanks!"
"Thank you for the fast delivery of my fancy dress costume, I'm delighted."
"You give an excellent service and I wish to thank you for my latest acquisition. The costume was received, worn to good effect with many people commenting how good it looked. We had a great party!"
"Excellent service, more than happy with my items, would gladly recommend."
"The outfit was perfect!"
"Really pleased with the outfit and accessories. Can't wait to wear it."
"I was very impressed with the wide selection of costumes you had for larger sized people. Ordering was easy and delivery (I used click and collect) was quick. The costumes were better than I expected. I have no hesitation in recommending you to anyone in need of a fancy dress costume. "
"Your service was great and the Safety Pin dress absolutely gorgeous, a perfect fit, love it."
"Very happy, my costume had a perfect fit and it was ideal for my fancy dress party. Speedy service, would use again."
"Received this morning with thanks. Excellent service!"
"My grandson was really pleased with the wig, he wore it as part of his costume for Roald Dahl book day at school when he dressed up as Mrs. Trenchbull."
"I was happy with the Deadpool costume it looks amazing. I've bought my own belt and gloves to go with it to give it the finishing touch."
"I ordered my outfit on Tuesday 2 Feb and it arrived Thursday 4 Feb! I would just like to say thank you for my order, it is exactly what I wanted and fits perfectly."
"The outfits great and went down a storm at the event."
"Thank you for sending me the official Rocky costume that I received recently. I fell in love with it as soon as I saw it. I love the shorts with the stars and stripes, I have always longed for them being an avid Rocky fan. I was also impressed by how quickly I received the costume which was less than two days. Great service!"
"Very pleased, good quality!"
"Really great Artic Camo Girl outfit and a very reasonable (price)!"
"The outfit is great."
"I had to return a costume and I was pleasantly surprised at the no fuss and hassle free way in which it was dealt with. A HUGE thank you, will definitely be using again! "
"My parcel came so quickly! It was due around the 29th of January and it came this morning the 25th and I only did the super saver delivery. This will definitely be my first choice for fancy dress costumes in future. Thank you."
"My fancy dress was the standout costume at the party!"
"I have received my outfit and tried it on. The quality is great, the look of it is amazing. Going to be getting married in it. Could not be happier. "
"Thank you for the speedy service. Much better than I was expecting! A nice change these days."
"Delivery of clown dungarees very fast and efficient. The Garment was correct in style. Finishing on stitching a little frayed but once trimmed off it fits the bill. "
"Very good service, it arrived very promptly, thankyou."
"Thank for an excellent service. My Admiral Lord Nelson costume arrived at 10.15 today, having been ordered by phone yesterday lunchtime. The order was taken by a charming and efficient young lady. I am quite satisfied that the products are good value and I will recommend you to my friends without hesitation."
"Delivery exceptionally prompt and items well packaged and of very high quality. Will certainly use again for future purchases."
"I just wanted to send an email to say thank you. I am extremely happy with the costume I ordered for my daughter and have a very happy little girl."
"It is perfect, A very speedy delivery and well packaged. I would definitely deal with you again."
"Ordered my costume Wednesday, got it Friday morning. What a great service and outfit. Shall be recommending your service to friends, family and colleagues."
"The quality was excellent! We looked very good! The site was easy to navigate and the costumes arrived 2 days later. I would definitely buy from this site again."
"It was all brilliant."
"Was very pleased with my purchase, thank you."
"My costume served its purpose very well."
"Excellent value for money! Good fit just what we needed."
"Very good service, I will definitely use you again! "
"I am a very happy customer and I would definitely recommend to friends and family."
"Excellent, fast delivery thank you!"
"Ordered two outfits for Halloween and couldn't be more pleased with them. Prompt delivery, good value and they look great."
"Thank you very much for my order, it was exactly what I needed and I got it very prompt indeed."
"Thank you for the order will use your services again in future."
"I was so happy, I will always buy from you and have told all my friends what a great company you are!"
"I was very satisfied with my order. It came in good time looks great on and I'm looking forward to wearing it tonight at an 80s themed fancy dress birthday party!"
"Thank you for my recent order which I collected, the quality was excellent. I have passed on your website to others in my choir as we are doing a World War 2 show in September so I think there will be other orders to follow, many thanks."
"Your customer service was fantastic on every level. Extremely helpful and accommodating. First class service. Well done! "
"Thanks a million for your help! Have a rocking day. Super fast customer service makes me happy!"
"My goods arrived in perfect condition, within the timescale I was given and left in my designated place. Well impressed."
"Very quick and pleasing service!"
"Thank you very much for your prompt and efficient service. I love my sexy Joker costume too thank you! "
"My costumes were great!"
"Fantastic service. My order arrived within 2 days. I was kept informed thoughout. Very impressed. Good customer service."
"Very pleased with my outfit."
"I was really impressed with the information about delivery and the fact I had emails and texts to advise when the package would arrive and when it had been delivered. As I work, I was also grateful that you allowed the parcel to be left at a place of (my) choice. "
"Would like to say THANK YOU for excellent customer service. I am impressed and would recommend your company to all my friends. "
"I placed an order with you on Friday at around 4pm and I'd just like to pass my sincere thanks and gratitude for the professionalism and superb service I received from you. Having been let down by 2 local costume suppliers I found you on the web late Friday afternoon and my costume arrived Saturday morning around 11am as promised. Thank-you for going the extra mile for me and also the brilliant service, very much appreciated."
"I know people can be very quick to email or call to complain, so just wanted to pass on my thanks. I am always very impressed with any items purchased from you and your customer services team are always really friendly and helpful, so thank you."
"Will definitely use again!"
"I would always use your company for any fancy dress needs I may have in the future!"
"Thank you for the quick delivery of my costume, I was very impressed at the service. "
"Just used you guys for the first time, needed a monsters outfit for rugby 7s next weekend. Site was easy to follow, great selection, reasonably priced and fast delivery time. Superb service all round, I will be using your services again as well as recommending."
"Another awesome Jokers' Masquerade costume cheers guys."
"Thank you for the speedy an excellent service I received when ordering 17 costumes off you last week. "
"I would like to comment on your fantastic service. I wore my neon rainbow punk wig last night along with the other fun products I orderd from you. I had lots of compliments! "
"Fab fancy dress. Thanks."
"I ordered two kids costumes from you last night and they've just been delivered! Totally fabulous service! "
"The service I received was first class and delivered promptly. The outfit itself is a flattering fit and nice material. The tee shirt is a little on the short side but adequate. Good value for money. "
"Many thanks for the speed in which you operate and processing the order. I should have found you first before being ripped off by the company I originally went through on Amazon. I now know to come straight to you first. "
"Thank you so much for your excellent services."
"I was impressed with your service and with the goods supplied. I shall recommend your business to friends and hope to use it again in the future. Well done and thank you."
"The customer service received has been fantastic from start to finish. I would definitely order through you again."
"Thank you for processing my order so quickly. No doubt I shall purchase from you in the future as I have previously."
"I would like to tell you how much I like the products that you sell on your website. I've enjoyed dressing up from a young age everything from banana man to a gorilla. I love the fact that you are keeping the dressing up scene going and enabling (me) to continue with the passion that I've had since I was a young boy."
"I enjoyed wearing the morphsuit!"