Customer Services

Here you will find information regarding orders, delivery, returns and advice on any problems you may experience. If you cannot find what you're looking for then please don't hesitate to contact us.

Customer Services Opening Times

Our customer service team are available Monday to Friday 8am - 6pm (excluding weekends and bank holidays).

To contact us please call +44 (0)3306 780 234 or click here to email us. We endeavour to reply to every email within 48 hours of receipt.

How Can I Cancel My Order?

If you wish to cancel or amend an order before it has been shipped then please contact our customer service team on +44 (0)3306 780 234 as soon as possible.

Alternatively, you can log into your account and cancel your order manually.

If your order has already been shipped then please follow the Returns procedure below.

How Can I Return My Order?

To return an item, please input your Order ID and delivery postcode on our Return My Order page. You will then have 14 days to return your order to us for a refund.

Alternatively you can contact our customer service team on +44 (0)3306 780 234.

Returns Policy

  • Items must be returned within 14 days of receipt.
  • Items must be unworn and unwashed.
  • Tights, stockings, wigs, underwear and eye accessories may only be returned if unworn and in unopened packaging for health and hygiene reasons.
  • Items must be returned in the original packaging and have all tags attached.
  • Return shipping costs will not be refunded.

    Refunds will be made within 30 calendar days from receipt of goods to our warehouse. Please note that we will not be held liable for any interest payment that you may incur because any refund was made outside of your credit/debit card timescales.

    What Do I Do If My Product Is Faulty?

    If you receive a faulty item please return it to us within 30 days of receipt of the faulty goods. Please remember to get in touch with our Customer Service team prior to returning. You can do so by filling out a Customer Service form here, and a member of our team will get back to you. Alternately, please contact us on +44 (0)3306 780 234.