Here you will find information regarding orders, delivery, returns and advice on any problems you may experience. If you cannot find what you're looking for then please don't hesitate to contact us.
Our customer service team are available Monday to Friday 8am - 6pm (excluding weekends and bank holidays).
To contact us please call +44 (0)3306 780 234 or click here to email us. We endeavour to reply to every email within 48 hours of receipt.
If you wish to cancel or amend an order before it has been shipped then please contact our customer service team on +44 (0)3306 780 234 as soon as possible.
Alternatively, you can log into your account and cancel your order manually.
If your order has already been shipped then please follow the Returns procedure below.
Any goods purchased from Simply Fancy Dress may be returned for refund within 14 working days from receipt of goods.
Returns are subject to the following:
We do not refund shipping costs: it is your responsibility to return items to us.
This Returns Policy does not affect your statutory rights.
If you receive a faulty item please return it to us within 30 days of receipt of the faulty goods. Please remember to get in touch with our Customer Service team prior to returning. You can do so by filling out a Customer Service form here, and a member of our team will get back to you. Alternately, please contact us on +44 (0)3306 780 234.