We provide a wide choice of UK and international delivery services including standard 5 day carriage or a choice of next day delivery fancy dress options. To help quickly find what you are looking for, simply search the right hand index and click on the delivery information.
We deliver to most postal areas in the UK and Northern Ireland, but unfortunately geographical location and carrier availability can restrict our service. There may be occasions where we may not be able to deliver certain products to Northern Ireland, the Channel Islands, Isles of Scilly, Isle of Man and outlying regions of the UK.
There's a small number of postcodes, usually in remote rural areas, where we cannot guarantee delivery within our usual timescales. In these cases please allow an additional day for delivery.
Please note: During times of peak seasonal demand (for example Halloween, World Book Day and Christmas) there may be a slight delay in the dispatch of your order, we display important customer information and delivery updates on this page under the Delivery Service Update section, so please check for details and allow extra time for delivery.
BFPO Parcels are delivered to Mill Hill in London on our Priority next day service and onwards to your own desination via the BFPO network itself.
Unfortunately we can only track and guarantee BFPO parcel delivery times to Mill Hill via the Civilian service. We ask that all BFPO customers allow sufficient time for receipt of goods, especially non European and distant geographies. Please visit the BFPO website for more information.
If you have further questions, please contact us.
Order By 4.00pm For Same Day Dispatch
Our standard service level is to pick, pack and ship your order as quickly and effectively as possible. On average, we ship 99.97% of all orders during the working week, the same day we receive them. This, coupled with our Stock Guarantee gives you the comfort that your order is in safe hands. Simply select your preferred shipping method at checkout, remembering that our working day cut off is 4.00pm for same day dispatch. Orders received over the weekend, will be shipped the following Monday.
For the Avoidance of Doubt
Our warehouse is open Monday to Friday between 08.30am and 4.00pm, excluding Public Holidays.
To help us manage your expectations, there is a 'clock-timer' on the checkout page and a 'countdown-timer' at the top of each page.
We only stock the very best costumes from the worlds best fancy dress suppliers. As such, we do sell a numbers of costumes which are considered "oversized" and too large to deliver via our standard delivery options.
Items are considered "oversized" which exceed 610mm x 460mm x 460mm or over 5kg in weight and cannot be dispatched via Royal Mail or Click and Collect. Oversize packages can only be dispatched via courier. We will only display the delivery options available to you, based on your location and the items in your basket.
If you live or work close to our office and warehouse, you may purchase and collect your order from us within our normal office opening hours of Monday to Friday, 09.00am to 5.00pm.
This option will be available by default to anyone using an RG, OX, SN, SO or SP delivery address.
If your address is outside these postcode areas you can enable the option during the checkout process. Just select to deliver to a different delivery address to that of the cardholder, enter your name normally and enter 'CUSTOMER COLLECT' in each of the address fields using our RG14 5PX postcode and selecting United Kingdom. This will give an additional shipping option of 'Customer Collect'.
'Customer Collect' orders are processed as a priority and are usually available for collection within two hours of order receipt. Your order will be picked, packed and sealed to allow you to simply visit our offices and collect. Please telephone Customer Services on +44 (0)1635 529 555 to confirm your order is ready before you arrive.
It is important to note that we do not have the facilities to try on any costume or place any order at our offices. This is a collection service only and any returns or exchanges need to follow the correct procedure. We apologise, but no exceptions will be entertained.
We have many satisfied British Forces customers serving in overseas territories and are therefore happy and able to deliver to BFPO addresses via our dedicated ParcelForce and BFPO service. For this service we charge £9.99
Parcels are delivered to Mill Hill in London on our Priority next day service and onwards to your own desination via the BFPO network itself.
Unfortunately we can only track and guarantee parcel delivery times to Mill Hill via the Civilian service. We ask that all BFPO customers allow sufficient time for receipt of goods, especially non European and distant geographies. Please visit the BFPO website for more information.
For clarity and before placing an order with Jokers' Masquerade, we ask you to please read our important pages on Value Added Tax (VAT) for BFPO Customers via our Customer Services section.
Jokers’ Masquerade can offer this service to customers with orders of a maximum weight of 5KG and a basket value of up to £55.00 (€70.00).
Whereas our faster European Express delivery is available to all countries within Europe, this standard cost efficient delivery is currently only available to the following European countries:
|Finland||£15.99||7 working days|
|France (Inc. Corsica and Monaco)||£10.99||3-6 working days|
|Germany||£7.99||3-4 working days|
|Portugal (Inc. Azores and Madeira)||£12.99||4-6 working days|
|Spain (Inc. Balearic Islands)||£10.99||4-6 working days|
|Sweden||£11.99||6 working days|
Jokers' Masquerade uses a number of couriers for delivery services within Europe and around the world to ensure the most competitive price for your consignment. The main couriers used are Parcelforce and DPD who collect Jokers' Masquerade parcels daily. Consignments are insured for up to £100.00. Prices and delivery timescales are as follows:
Orders must be placed before 12 noon UK time for same day despatch over the peak Halloween period.
|Austria||£11.99||3 working days|
|Belgium||£8.99||2 working days|
|Bulgaria||£22.99||4-6 working days|
|Croatia||£19.99||4-6 working days|
|Cyprus||£POA||4-5 working days|
|Czech Republic||£11.99||3-4 working days|
|Denmark||£12.99||3 working days|
|Estonia||£19.99||4-5 working days|
|Finland||£20.99||4-5 working days|
|France (Inc. Corsica and Monaco)||£12.99||2-4 working days|
|Germany||£9.99||2-3 working days|
|Greece||£24.99||4-8 working days|
|Hungary||£12.99||4-5 working days|
|Ireland (Eire)||£9.99||2 working days|
|Italy (Inc. Sicily and Sardinia)||£15.99||3-4 working days|
|Latvia||£17.99||4-6 working days|
|Lithuania||£15.99||4-6 working days|
|Luxembourg||£9.99||3-5 working days|
|Malta||£75.99||4 working days|
|Netherlands||£8.99||2 working days|
|Poland||£11.99||4-5 working days|
|Portugal (Inc. Azores and Madeira)||£16.99||4-5 working days|
|Romania||£22.99||4-5 working days|
|Slovakia||£14.99||3-4 working days|
|Slovenia||£13.99||4-5 working days|
|Spain (Inc. Balearic Islands)||£14.99||3-4 working days|
|Sweden||£14.99||4-5 working days|
All other countries are priced individually based on volumetric weight. Please call customer services on +44 1635 529555 for pricing for other countries.
Compensation for any late European delivery is restricted to a maximum 25% of the shipping price paid. (All claims must be made within 14 days of shipping)
Important Note: Jokers' Masquerade is unable to ship to the USA or Canada.
Other worldwide destinations can expect deliveries within four to nine working days. The price for the ParcelForce Global Priority Service is based on average volumetric and dead weight to all global destinations. Please note that should an order be larger or heavier meaning the shipping cost is in excess of the published price, Jokers' Masquerade reserves the right to withold the order while any appropriate additional fees are agreed. You will have the right to cancel the order if you feel any additional charge is too expensive. Prices are as follows:
|Albania||£POA||4 working days|
|Andorra||£POA||3-5 working days|
|Australia||£POA||3-8 working days|
|Bahrain||£POA||3 working days|
|Falkland Islands||£POA||11 working days|
|Georgia||£83.33||8-10 working days|
|Gibraltar||£37.49||4 working days|
|Hong Kong||£POA||3 working days|
|Iceland||£74.99||3-4 working days|
|Israel||£POA||4-5 working days|
|Japan||£POA||3-5 working days|
|Kazakhstan||£POA||9-12 working days|
|Macedonia||£POA||5 working days|
|Montenegro||£POA||7 working days|
|New Zealand||£POA||4-6 working days|
|Norway||£33.99||3-6 working days|
|Saudi Arabia||£POA||4-7 working days|
|Serbia||£POA||7 working days||Singapore||£POA||3 working days|
|South Africa||£POA||3-7 working days|
|Spain (Canary Islands)||£37.49||5 working days|
|Switzerland||£37.49||3 working days|
|Turkey||£64.16||3-5 working days|
|United Arab Emirates||£POA||3-5 working days|
Please appreciate that prices to all parts of the world are not the same and although Jokers' Masquerade tries to keep the price as low as possible, remote destinations or heavy consignments will increase the cost.
For any advice regarding international delivery, please contact the customer services team on +44 (0)1635 529 555.