Delivery Options

Christmas Delivery Times

For delivery by Christmas Day 2018:

  • Click and Collect: Order by 15:00 Friday 21st December
  • Standard: Order by 15:00 Wednesday 19th December
  • Express: Order by 15:00 Thursday 20th December
  • Next Day Before 6pm: Order by 15:00 Friday 21st December
  • Next Day Before 12pm: Order by 15:00 Friday 21st December

New Year's Delivery Times

For delivery by 31st December 2018:

  • Click and Collect: Order by 13:00 Friday 28th December
  • Standard: Order by 13:00 Wednesday 26th December
  • Express: Order by 13:00 Thursday 27th December
  • Next Day Before 6pm: Order by 13:00 Friday 28th December
  • Next Day Before 12pm: Order by 13:00 Friday 28th December

Orders received on weekends and bank holidays will be shipped the next working day.

Click & Collect (Next Working Day Collection) - £4.99

  • This is a £4.99 service
  • Orders must be placed before 3pm for next day collection
  • Choose from over 2,500 UK shops to collect your order from
  • You will receive a text notification when your item is ready to collect. Proof of ID is required at collection.
  • Orders will be delivered to your collection point on Monday - Saturday.
  • Claims for loss or damage must be made within 14 days of delivery

Express UK Delivery (1 - 2 Working Days) - £6.99

  • This is a £6.99 Royal Mail service
  • Your order will take 1 - 2 working days to arrive
  • Orders must be placed before 3pm for same day shipping; orders placed after 3pm will be shipped on the next working day
  • This service will require a signature on delivery
  • Text and email notifications are available to track your order
  • This service delivers Monday - Saturday
  • This service is not guaranteed
  • There may be delays to the following postcode areas: GY, HS2, IM, JE, KW16-17, PA61-PA75, PA78, PH30, PH41-PH44 and ZE2-3
  • To track your order please click here.

Standard UK Delivery (2 - 3 Working Days) - £5.99

  • This is a £5.99 Royal Mail service
  • Your order will take 2 - 3 working days to arrive
  • Orders must be placed before 3pm for same day shipping; orders placed after 3pm will be shipped on the next working day
  • This service will require a signature on delivery
  • Text and/or email notifications are available to track your order
  • This service delivers Monday - Saturday
  • This service is not guaranteed
  • To track your order please click here.

Saver UK Delivery (4 - 5 Working Days) - £3.99

  • This is a £3.99 Royal Mail service
  • Your order will take 4 - 5 working days to arrive
  • Orders must be placed before 3pm for same day shipping; orders placed after 3pm will be shipped on the next working day
  • Text and/or email notifications are available to track your order
  • This service delivers Monday - Saturday
  • This service is not guaranteed
  • No claim for loss until 15 days from shipping
  • To track your order please click here.

Next Day UK Delivery Before 6pm (Excl. Weekends) - £10.99

  • This is a £10.99 service
  • This service delivers Monday to Friday only
  • Orders must be placed before 3pm for same day shipping; orders placed after 3pm will be shipped on the next working day
  • Delivery is guaranteed with this service. In the unlikely event that your order is delivered late, we will refund the difference between Next Day delivery and Standard 2-3 Day delivery
  • Item will be returned to us if not collected from depot within 48 hours and will incur a return to sender fee of £6.00
  • Following rural postcode areas take 2-3 days to deliver: AB30-56, BT, FK17-21, G83, GY9, HS1-9, IM, IV, KA27-28, KW0-99, PA20-99, PH15-99, TR21-25 and ZE
  • Offshore postcodes cannot be provided with an exact hour delivery time. Postcodes include; GY, HS2, IM, JE, KW16-17, PA61-PA75, PA78, PH30, PH41-PH44 and ZE2-3
  • Claim for loss or damage within 7 days from shipping (Unless left with no signature at your instruction)
  • To track your order please click here.

    * Please Note: The delivery timescale window may be increased to be before 7pm at peak times such as Halloween and Christmas.

Next Day UK Delivery Before 12pm (Excl. Weekends) - £14.99

  • This is a £14.99 service
  • This service delivers Monday to Friday only
  • Orders must be placed before 3pm for same day shipping; orders placed after 3pm will be shipped on the next working day
  • Delivery is guaranteed with this service. In the unlikely event that your order is delivered late, we will refund the difference between Next Day delivery and Standard 2-3 Day delivery
  • Item will be returned to us if not collected from the depot within 48 hours and will incur a return to sender fee of £6.00
  • Following rural postcode areas take 2-3 days to deliver: AB30-56, BT, FK17-21, G83, GY9, HS1-9, IM, IV, KA27-28, KW0-99, PA20-99, PH15-99, TR21-25 and ZE
  • Offshore postcodes cannot be provided with an exact hour delivery time. Postcodes include; GY, HS2, IM, JE, KW16-17, PA61-PA75, PA78, PH30, PH41-PH44 and ZE2-3
  • Claim for loss or damage within 7 days from shipping (Unless left with no signature at your instruction)
  • To track your order please click here.

Saturday UK Delivery (Before 1pm) - £16.99

  • This is a £16.99 service
  • This service delivers on Saturdays only, before 1pm
  • Orders must be placed before 3pm for same day shipping; orders placed after 3pm will be shipped on the next working day
  • Delivery is guaranteed with this service. In the unlikely event that your order is late, we will refund the difference between Saturday delivery and Next Day delivery
  • Item will be returned to us if not collected from the depot within 48 hours and will incur a return to sender fee of £6.00
  • Offshore postcodes cannot be provided with an exact hour delivery time. Postcodes include; GY, HS2, IM, JE, KW16-17, PA61-PA75, PA78, PH30, PH41-PH44 and ZE2-3
  • Claim for loss or damage within 7 days from shipping (Unless left with no signature at your instruction)
  • Excludes post code areas: AB, BT, DD8-DD11, GY, HS, IM, IV, JE, KA, KW, PA, PH, PO30-PO41, TR21-TR25, ZE and some business addresses
  • To track your order please click here.

BFPO: British Forces Post Office - £9.99

  • This is a £9.99 ParcelForce service
  • Orders are delivered to Mill Hill in London on our priority Next Day service and then onwards to your delivery address via the BFPO network
  • Delivery times to Mill Hill are guaranteed with our Next Day service, however we can then not provide delivery times for the BFPO service.
  • We recommend BFPO customers allow sufficient time for receipt of goods, especially non European and distant geographies.
  • European Delivery – Express

    We use a number of couriers for delivery services within Europe and around the world to ensure the most competitive price for your order. Orders are insured for up to £100.00.

    Orders must be placed before 12pm noon (GMT) for same day despatch during October. .

    Country Price Timescale
    Austria £11.99 3 working days
    Belgium £8.99 2 working days
    Bulgaria £22.99 4-6 working days
    Croatia £19.99 4-6 working days
    Cyprus £POA 4-5 working days
    Czech Republic £11.99 3-4 working days
    Denmark £12.99 3 working days
    Estonia £19.99 4-5 working days
    Finland £20.99 4-5 working days
    France (Inc. Corsica and Monaco) £12.99 2-4 working days
    Germany £9.99 2-3 working days
    Greece £24.99 4-8 working days
    Hungary £12.99 4-5 working days
    Ireland (Eire) £9.99 2 working days
    Italy (Inc. Sicily and Sardinia) £15.99 3-4 working days
    Latvia £17.99 4-6 working days
    Lithuania £15.99 4-6 working days
    Luxembourg £9.99 3-5 working days
    Malta £75.99 4 working days
    Netherlands £8.99 2 working days
    Poland £11.99 4-5 working days
    Portugal (Inc. Azores and Madeira) £16.99 4-5 working days
    Slovakia £14.99 3-4 working days
    Slovenia £13.99 4-5 working days
    Spain (Inc. Balearic Islands) £14.99 3-4 working days
    Sweden £14.99 4-5 working days

    All other countries are priced individually based on volumetric weight. Please call customer services on +44 (0)3306 780 234 for pricing for other countries.

    Compensation for any late European delivery is restricted to a maximum 25% of the shipping price paid. (All claims must be made within 14 days of shipping)

    European Delivery – Saver

    European Saver Delivery is only available to the below European countries. This service is applicable for orders of a maximum weight of 5KG and a basket value of up to £55.00 (€70.00).

    To view our standard European delivery options please see the European Express service above.

    Country Price Timescale
    Finland £15.99 7 working days
    France (Inc. Corsica and Monaco) £10.99 3-6 working days
    Germany £7.99 3-4 working days
    Portugal (Inc. Azores and Madeira) £12.99 4-6 working days
    Spain (Inc. Balearic Islands) £10.99 4-6 working days
    Sweden £11.99 6 working days

    International Delivery

    Other worldwide destinations can expect deliveries within four to nine working days. The price for the ParcelForce Global Priority Service is based on average volumetric and dead weight to all global destinations. Please note that should an order be larger or heavier meaning the shipping cost is in excess of the published price, Jokers' Masquerade reserves the right to withold the order while any appropriate additional fees are agreed. You will have the right to cancel the order if you feel any additional charge is too expensive. Prices are as follows:

    Country Price Timescale
    Albania £POA 4 working days
    Andorra £POA 3-5 working days
    Australia £POA 3-8 working days
    Bahrain £POA 3 working days
    Canada £POA 2-6 working days
    Falkland Islands £POA 11 working days
    Georgia £83.33 8-10 working days
    Gibraltar £37.49 4 working days
    Hong Kong £POA 3 working days
    Iceland £74.99 3-4 working days
    Israel £POA 4-5 working days
    Japan £POA 3-5 working days
    Kazakhstan £POA 9-12 working days
    Macedonia £POA 5 working days
    Montenegro £POA 7 working days
    New Zealand £POA 4-6 working days
    Norway £33.99 3-6 working days
    Saudi Arabia £POA 4-7 working days
    Serbia £POA 7 working days
    Singapore £POA 3 working days
    South Africa £POA 3-7 working days
    Spain (Canary Islands) £37.49 5 working days
    Switzerland £37.49 3 working days
    Turkey £64.16 3-5 working days
    United Arab Emirates £POA 3-5 working days
    United States £POA 2-6 working days

    Please appreciate that prices to all parts of the world are not the same and although Jokers' Masquerade tries to keep the price as low as possible, remote destinations or heavy consignments will increase the cost.

    For any advice regarding international delivery, please contact the customer services team on +44 (0)3306 780 234.

    Oversized Items

    Items that exceed 610mm x 460mm x 460mm or over 5kg in weight are considered oversized and can only be dispatched via courier. We will only display the delivery options available to you, based on your location and the items in your basket.