Stock Guarantee

At Joker's Masquerade our stock availability is guaranteed, or you will receive a FULL REFUND and a REPLACEMENT ITEM TO DOUBLE THE VALUE!

Ever since our early days in business, our ethos has never been to accept a customer order unless we have the inventory in stock to honour it. This is still true today and with our stock system integrated into our website in real time, you can be guaranteed if we say the item is in stock, it genuinely is! We are so confident, that should you ever receive an email or telephone call from us informing you that there is a stock discrepancy, we will:

  1. Refund you in full for item that is not available.
  2. Allow you to purchase a replacement item to double that item value, FREE OF CHARGE! [*]

To help you buy with confidence, all our products have clearly identified stock level indicators to help you make your selection:

    In stock - There is sufficient stock of this product.
    Low stock - This item is in stock but quantities are running low.
    No stock - This item is coming soon.
    Needs to be Pre-Ordered - This is a special item that we order direct from our suppliers.

[*] No cash alternative or credit note will be issued. Any replacement item will be a substitute onto your original order. Should the replacement item be returned for any reason, no monetary compensation will be offered in lieu.