Terms and Conditions


These are the terms and conditions on which we do business for goods ordered through this website. If you contract with us as a consumer they do not affect your statutory rights. They are designed to set out clearly our responsibilities and your rights.

At checkout, you will be asked to agree to these T&C's which are fair to both parties and highlight remedy procedures. These Terms should be read in conjunction with our pages on:

May we suggest you print and keep a copy of these Terms for your reference. Last updated 26th May 2016, Revision 3.0.6.

Terms and Conditions of Sale

[1] These are the only terms and conditions upon which we agree to contract with you and no alteration of these terms and conditions shall be valid unless previously agreed in writing.

[2] A contract is formed between us when (and not before) we ship your order. Your order will not be accepted until we receive payment via PayPal or Credit/Debit card.

[3] Before any contract is formed, any typographical, clerical or other error or omission in any literature, website based information, quotation, price list, acceptance of offer, invoice or other document or information issued by us shall be subject to correction without any liability on our part.

[4] All images are for illustration only. No images or illustrations contained in this website, catalogues or other advertising matter shall be deemed to form part of the contract but are for general information and guidance only.

[5] The (total) price of the ordered goods shall be as set out in the on-line order form and includes postage, packing and value added tax (if applicable). Payments may be made in pounds Sterling or Euros.

[6] The ordered goods will be delivered to the address entered by you on the on-line order form. Ordered goods will normally be delivered to a UK address within 1 to 5 working days of your order being accepted depending on your chosen delivery method (*see delivery information for international delivery timescales), unless otherwise notified to you by us. However, time for delivery shall not be of the essence and we shall not be liable for any delay in delivery. If we fail to despatch any ordered goods within 30 days of accepting your order (or, in the case of special orders, any longer period which we may have notified to you), we shall refund in full your payment in respect of such goods. Ordered goods may also be made available for collection at our premises if we agree this with you.

[7] If you fail to take delivery of the ordered goods and they are returned to us, we will contact you. We will either refund the cost of goods without shipping or if the goods are still required, ask for an additional shipping fee to make a second delivery.

[8] If any ordered goods are not readily available to us, we reserve the right to withdraw our acceptance of your order for such goods and to refund in full any payment you have made for them. For the avoidance of doubt other goods ordered by you will be despatched in the normal way.

[9] We warrant that, at the time of delivery, the ordered goods will, subject as hereinafter provided, correspond with the description on this website, will be free from defects in materials and workmanship and will be of satisfactory quality (within the meaning of the Consumer Rights Act 2015). There may, however, be minor variations between the goods as shown or described on our website and those despatched to you (but so that the goods despatched will always be of a comparable or superior quality).

[10] Unless otherwise notified to you by us, our returns policy is as follows. If you are not entirely satisfied with any ordered goods, we will refund your payment for such goods subject to (a) you notifying us that you wish to return the goods within 14 working days of delivery to you, (b) you despatching such goods back to us within 14 days after notification of the return, at your cost and with proof of posting, and (c) our receiving the goods back unused and in an undamaged condition. Risk of damage to, or loss of, such goods shall pass to us at the time of delivery to us.

[11] We shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow our instruction (whether oral or in writing), misuse or alteration or repair of the ordered goods without our approval.

[12] Except in the case of death or personal injury caused by our negligence, we shall not be liable to you by reason of any representation or any implied warranty, condition or other term, or any duty at common law or under these terms and conditions, for any special, indirect or consequential damage.

[13] Subject as expressly provided in these terms and conditions, and except where the ordered goods are sold to you contracting as a consumer (within the meaning of the Consumer Rights Act 2015), all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.

[14] In respect to any contract entered into between us, no other party shall have the right under the Consumer Contracts Regulations to enforce any term of the contract but this does not affect any right or remedy of a third party which exists or is available apart from that Act.

[15] Any communication between us shall be by e-mail or first class post to our current e-mail or postal address (as given on this website at the time of such communication) or the e-mail or postal address given in your order form (or any new e-mail or postal address which you may have notified to us).

[16] We reserve the right to vary these terms and conditions at any time but, in respect of any ordered goods, the terms and conditions which apply shall be those which you accepted when you placed your order.

[17] If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these terms and conditions and the remainder of the provision in question shall not be affected thereby.

[18] The contract formed by our acceptance of your order shall be governed by the laws of England and you agree to submit to the non-exclusive jurisdiction of the English Courts.

Promotions, special offers and competitions

Product prices are correct at time of press. Jokers’ Masquerade reserves the right to change prices and descriptions without notice.

Jokers' Masquerade also reserves the right to amend or withdraw promotions and competitions at any time without notice. A specific offer cannot be used in conjunction with any other offer. E&OE.

Promotional codes

From time to time Jokers' Masquerade will publish promotional discounts on specific products or a product selection. This promotional code will be entered into the promotional box during checkout where a percentage saving will be immediately deducted.

Published promotional codes are available only whilst stocks last. These offers exclude related items and accessories which may be linked to another product.