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Customer Reviews

Based on 7 reviews
Very Happy Customer

The costume turned up ahead of schedule and l was kept informed of its progress through the delivery system. The costume fits well and looks very good. Wanted this for a Party and certainly not disappointed. This is the 3 purchase from this company and all experiences have been excellent. Well done.

A* Customer Service

These guys really know how to do Customer Service! I brought the Snow White costume and it arrived really quickly, before the suggested delivery date, which was a great start. As the costume fit me and was what I was looking for, I decided to keep it. A few days later, I noticed a small tear in the side seam. I had thrown away the delivery note and as I was not sure whether I would get a replacement in time for Halloween, I decided to keep the outfit and maybe try and mend it. After Jokers Masquerade asked me for feedback, I mentioned this slight fault to them, just to keep them informed; I was not looking for any compensation at all. They emailed me straight back with a reference number and said someone would be in touch. I got a polite email immediately apologising for the fault and my postage was refunded. I was more than happy with this. They have since also sent me a replacement dress free of charge which has been delivered in time for Halloween, saving me the trouble of having to mend the first dress. Absolutely delighted with the product, price and service. A* company. Will definitely purchase from them again. Many thanks!

Snow White costume

Very good value for money. Very happy with quality of outfit. Will definitely use this company again :)

Brilliant value for money

Turned up with in a couple of days, looked great, would recommend this to anyone. Suggest a petticoat underneath for a puffed out look.

Snow white

Great dress. Except skirt very see-through and collar floppy.